Manager, ASO Quality Execution
Apply NowCompany: Apple
Location: Austin, TX 78745
Description:
Summary
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online (ASO) team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The Manager, ASO Quality Execution, is responsible for upholding Apple's world-class standards by ensuring flawless execution and consistency across all digital touch points on the Apple Online Store. Reporting to the Senior Manager of ASO Quality, this role will oversee end-to-end efforts for major initiatives and drive a culture of quality, embedding excellence into every step of execution and establishing the highest standards for a seamless experience.
Description
The Manager, ASO Quality Execution, ensures the highest standards of quality across the Online Store by leading validation efforts and optimizing testing processes. This role works cross-functionally with Production Managers, Project Managers, and other key stakeholders to drive execution excellence.
Optimize and execute validation processes, including Pre-Live testing and Post-Production validation, ensuring seamless quality assurance across all digital touch points.
Effectively handle resources, including the Managed Service Vendor (MSV) Quality team and other flexible workforce members, to ensure smooth execution and adaptability to changing priorities.
Handle and triage priority tickets, manage escalations, and conduct root cause analysis to proactively address quality issues in a fast-paced environment.
Define and implement key quality metrics (e.g., test case coverage, test efficiency, defect leakage) to track and enhance validation effectiveness. Develop and maintain real-time reporting through a quality dashboard to drive data-driven decision-making.
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online (ASO) team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The Manager, ASO Quality Execution, is responsible for upholding Apple's world-class standards by ensuring flawless execution and consistency across all digital touch points on the Apple Online Store. Reporting to the Senior Manager of ASO Quality, this role will oversee end-to-end efforts for major initiatives and drive a culture of quality, embedding excellence into every step of execution and establishing the highest standards for a seamless experience.
Description
The Manager, ASO Quality Execution, ensures the highest standards of quality across the Online Store by leading validation efforts and optimizing testing processes. This role works cross-functionally with Production Managers, Project Managers, and other key stakeholders to drive execution excellence.
Optimize and execute validation processes, including Pre-Live testing and Post-Production validation, ensuring seamless quality assurance across all digital touch points.
Effectively handle resources, including the Managed Service Vendor (MSV) Quality team and other flexible workforce members, to ensure smooth execution and adaptability to changing priorities.
Handle and triage priority tickets, manage escalations, and conduct root cause analysis to proactively address quality issues in a fast-paced environment.
Define and implement key quality metrics (e.g., test case coverage, test efficiency, defect leakage) to track and enhance validation effectiveness. Develop and maintain real-time reporting through a quality dashboard to drive data-driven decision-making.