Head of Product, Banking

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Head of Product, Banking. Could it be you?

As the Head of Product, you will be responsible for defining and driving the product vision, strategy, and roadmap for CTC/QuestBank, aligned with the organizational vision and strategy. You will lead a team of Product Leads and collaborate closely with engineering, design, marketing, and operations to deliver exceptional digital banking experiences that meet the needs of our customers. This role will play a crucial role in shaping the future of banking and driving the growth of our organization.

As the Head of Product, you will be the company's senior leader and the go-to expert for the management team on the present and future of banking products. You will be responsible for staying abreast of the evolving regulatory environment and global best practices for developing and delivering world-class products, services, and experiences. You will help drive a culture of high performance and new ways of working for both these areas.

You will leverage customer insights to iterate on the digital product development and define the business hypotheses and KPIs to measure product success and ensure delivery of customer value for each iteration of a product release. This role is accountable for the success of the strategy execution, product roadmap, and feature definition at all phases of its lifecycle, delivery against committed timelines and within budget parameters.

Included in this role's scope is also accountability for the Enterprise Money Movement. Specifically providing the expertise and thought leadership for strategy and roadmap development for efficient movement of money across Journey's. This includes, implementing internal money movement capabilities to facilitate on us transactions across QFG products, as well as establishing partnerships with vendors, such as Interac, to support the needs of the enterprise.

Need more details? Keep reading...

In this role, responsibilities include but are not limited to:

• Strategic Planning and Leadership:
  • Identify and understand customer requirements, encouraging innovation within Product Leads to develop products and business solutions that anticipate and deliver on customer needs
  • Serve as a liaison between the customer, upper management, executives, and other stakeholders, and help inform future business strategies and objectives
  • Create and propel in the whole team, an agile discovery and delivery culture totally based on the modern digital products management practices like experimentation, prototypes, etc. in a real data-driven culture.
• P&L Management: partner on P&L management on run and change activities, ensuring financial investments and return targets are met.
• Engage with colleagues and customers to assess the current state of the Enterprise Money Movement; analysing findings, implications, and opportunities, and reporting insights to the executive team.
• Proactively collaborate with regulatory experts to ensure Payment innovation aligns with industry standards while pushing boundaries to drive aggressive growth.
• Cross-functional Leadership:
  • Coordinate all cross-functional initiatives and all enabling functions needed towards the excellent execution of all Build, Run, and Change activities in the banking business
  • Build and optimize scalable capabilities across the business (sales, service, product, technology, pricing, etc.)
• Strong Internal Governance: maintain robust internal governance structures to ensure alignment with strategic objectives and Questrade's brand promise, processes, and policies.
• Customer Experience: Ascertain the delivery of an integrated customer experience within this line of business and across other businesses that exceeds customers' expectations
• Efficiency: Streamline operational processes and ensure the efficiency of all Build, Run and Change activities.
• Drive a culture of high customer-centricity, accountability for outcomes, innovation, collaboration and excellence.

So are YOU our next Head of Product, Banking? You are if you...

• Are a thought leader with 15+ years Canadian Fin-Tech experience leading digital product management portfolios with a specialty in Banking Expertise in Cards & Other Payment types, including consumer technology, both common and leading as well as digital/mobile first interactions and experiences
• Have significant experience in B2B payments and financial services
• Have deep working knowledge of everyday banking, mortgages, unsecured lending and the credit card business industry. Experience leading and operating in an OSFI regulated environment preferred. Experience in B2C is critical.
• Are an exceptional communicator - verbal and written, across all levels including management.
• Have the ability to motivate, drive change and challenge the status quo, deal with ambiguity and make informed recommendations.
• Are an exceptional relationship builder and collaborator.
• Have strong financial acumen and ability to lead from strategy to implementation. Ability to work and lead in an Agile manner.
• Have technical competence to provide subject matter expertise and challenge the status quo when appropriate.
• Are able to pivot priorities as required by the business.
• Have deep experience in P&L management (required).

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence-not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other details

• Pay Type Salary

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