Sea Logistics Customer Care Supervisor
Apply NowCompany: Kuehne + Nagel
Location: Los Angeles, CA 90011
Description:
Sea Logistics Customer Care Supervisor | United States | US2161371
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Los Angeles is looking for a new Sea Logistics Customer Care Supervisor to join our Sea Logistics team.
YOUR ROLE
Reporting to the Area Sea Logistics Customer Care Manager, you will Represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer's. You will be responsible for overseeing and driving the Customer Care strategy on a local level as well as actively seek for improvements of customer service standards and help deliver customer excellence.
YOUR RESPONSIBILITIES
YOUR SKILLS AND EXPERIENCES
GOOD REASON TO JOIN
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $80,000.00 and $85,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Los Angeles is looking for a new Sea Logistics Customer Care Supervisor to join our Sea Logistics team.
YOUR ROLE
Reporting to the Area Sea Logistics Customer Care Manager, you will Represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer's. You will be responsible for overseeing and driving the Customer Care strategy on a local level as well as actively seek for improvements of customer service standards and help deliver customer excellence.
YOUR RESPONSIBILITIES
- Provide leadership to their local Customer Care team in conjunction with the local Sales Team
- Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
- Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
- Profit Maximization - avoid additional costs & expenses due to internal service failure
- Financial Excellence & Development
- Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales
personnel - Stay up to date with Market Knowledge
- Continuous improvement of processes and controls aiming for consistent customer satisfaction
- Customer retention engagement for Sea logistics account portfolio
- Analyze & follow up on Customer Feedback
- Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments
- Actively participate in regular community-based activities with the Team
- Establish and maintain a positive employee experience
- Self-Development
YOUR SKILLS AND EXPERIENCES
- 5 years' experiencein sea logistics
- 3 years' People Management experience in sea logistics
- Knowledge of KN Operations, products, services & processes
- Customer Relationship & Satisfaction Management
- Financial acumen & analytical skills
- Must travel for business purposes
- Ability to report to the office 5 days per week
GOOD REASON TO JOIN
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $80,000.00 and $85,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com