HR Technology Portfolio Manager (Information Technology Executive 2)

Salary: $98,563.00 - $149,732.00 Annually
Location : Dauphin County, PA
Job Type: Non-Civil Service Permanent Full-time
Job Number: N-2025-20811
Department: Executive Offices
Division: EX OA GG ITDC Bus Serv Mgmt Di
Opening Date: 03/24/2025
Closing Date: 3/28/2025 11:59 PM Eastern
Job Code: 01722
Position Number: 50268402
Union: Non-Union
Bargaining Unit: A3
Pay Group: ST11
Bureau / Division Code: 812410
Bureau / Division: General Government IT Delivery Center, Business Services Division
Worksite Address: 555 Walnut Street
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Katie Bates
Contact Phone: 717.772.5358
Contact Email: kabates@pa.gov

THE POSITION
The General Government Information Technology Delivery Center is seeking a motivated, energized individual with excellent communication and interpersonal skills to be a strategic partner with several agencies and manage high-profile, commonwealth-wide information technology projects. If you enjoy building excellent customer relationships, tackling challenging projects, turning grand visions into reality, and have experience with human capital management (HCM) solutions, then this is the perfect opportunity for you!

In this role, you will work closely with the Commonwealth's Human Resources leadership team on a major IT modernization journey to enhance our employee's and managers' experience. You will play a critical role in defining the roadmap for HR systems modernization as well as leading a portfolio of technology initiatives to bring this vision to life. Bringing your experience across project management, business analysis, product management, user experience, quality assurance, vendor management, and IT procurement will help you succeed in this multi-faceted role. Previous experience with SAP SuccessFactors, ServiceNow and other human capital management (HCM) tools is preferred.

Apply today to become part of the Commonwealth of Pennsylvania's Information Technology team!
DESCRIPTION OF WORK

The Business Relationship Manager/IT Executive manages the IT portfolio of assigned clients. This role is a combination of business relationship management, portfolio management, and project management responsibilities. Primary functions of this position include:

• Conducting IT strategic planning with assigned customers
• Coordinating customers overall IT portfolio
• Directly managing specific IT projects and initiatives
• Facilitating IT procurement processes to purchase software, hardware, or services in compliance with Commonwealth processes and policies
• Ensuring customers' priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated
• Assisting with resource management and prioritization of needs
• Ensuring conflicting stakeholder requirements are mediated appropriately
• Handling stakeholder complaints and escalations through a sympathetic (yet formal) process
• Tracking customer and technology trends that could impact customer perception and service provision

Our ideal candidate will exhibit the following competencies:

• Collaborative Influence: You will be expected to work collaboratively with staff, agencies, and peers to further IT initiatives and objectives.
• Embracing Challenge: Our team is a change agent in the Commonwealth by continually seeking ways to improve how services are offered in a cost-effective manner. You will be expected to embrace change opportunities while encouraging staff to do the same.
• Earning Trust: You should seek to operate in a trustworthy manner such that they earn the trust of their peers, their staff, and the agencies being supported.
• Enabling Performance: You should focus on enabling the objectives of peers and agencies who have specific objectives to accomplish by removing barriers and enabling or improving key services.
• Developing People: You should focus efforts on understanding their staff skills, abilities, and aspirations so that assignments can be matched with employee interests in order to grow leaders.
• Informed Judgement: You should focus efforts on understanding where decisions will need to be made with little information and as such, the individual in this position should feel comfortable making strategic decisions with the information currently available.
• Thinking Horizontally: You should seek to work horizontally across the different IT organizations to solve and prevent problems collectively and leverage collective expertise contained in the organization.
• Passion for OA: You should understand the mission of the OA and demonstrate passion about what our organization is trying to accomplish in the Commonwealth.

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Start and end times are flexible along with lunch period and will be finalized with your supervisor upon selection. Work weeks must be consistent Monday through Friday 7.5 hour days.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. It is possible during the training period, or by management request, more frequent days in the office will be required. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• Eleven years of professional information technology experience; or
• Seven years of professional information technology experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must have strong interpersonal and communication skills.
• You must possess IT project management experience across IT functional disciplines.
• You must have good organizational and multitasking, problem solving, broad technical acumen, leadership, and conflict management skills.
• You must possess experience independently managing a portfolio or program of work.
• This position is located in Harrisburg, Dauphin County. You must be willing and able to work and commute to this location.
• You must possess experience managing multiple IT projects simultaneously as a Project Manager.
• You must possess experience performing project planning activities, such as business process analysis, requirements elicitation, business case development, project resource planning and/or project budgeting.
• You must have experience with System implementation management of Saas (Software as a Service) or COTS (Commercial Off the Shelf).
• You must possess experience managing projects using the agile project methodology.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• College degree
• Experience performing strategic planning
• Experience implementing projects
• Possession of one or more of the following professional certifications: PMP, PgMP, PfMP, CAPM, CSM, PMI-ACP, PMI-PBA, CBAP, ITIL Foundation

How to Apply:

• Your application must include a resume.
• You must attach a cover letter and resume to your application for review by the hiring manager. However, the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

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We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

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*Eligibility rules apply.
01

How many years of full-time professional information technology experience do you possess?

• 7 years or more
• 6 but less than 7 years
• 5 but less than 6 years
• 4 but less than 5 years
• 3 but less than 4 years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

How many semester credits of graduate coursework have you completed in a computer/information technology field, such as Computer Science; Computer Management; Management, Computer, or Business Information Systems; Microcomputer Technology; Microcomputer Analysis; Information Technology; Desktop Technology; Information Systems Management; Networking; System Engineering; or Software Analysis and Design?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

04

Additional Requirement - Do you possess IT project management experience across IT functional disciplines?

• Yes
• No

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06

Additional Requirement - Do you possess experience independently managing a portfolio or program of work?

• Yes
• No

07

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
08

Additional Requirement - This position is located in Harrisburg, Dauphin County. Are you willing and able to work in and commute to the location?

• Yes
• No

09

Additional Requirement - How many years of experience do you have managing multiple IT projects simultaneously as a Project Manager?

• None
• Less than 1 year
• 1 year to 5 years
• 6 years to 10 years
• 10 years or more

10

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
11

Additional Requirement - How many years of experience do you have performing project planning activities, such as business process analysis, requirements elicitation, business case development, project resource planning and/or project budgeting?

• None
• 1 year to 5 years
• 6 years to 10 years
• 10 years or more

12

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
13

Additional Requirement - How many SaaS (Software as a Service) or COTS (Commercial Off The Shelf) system implementations have you managed?

• None
• 1-3 system implementations
• 4-6 system implementations
• More than 6 system implementations

14

Additional Requirement - How many years of experience do you have with managing projects using the agile project methodology?

• None
• Less than 1 year
• 1 year to 5 years
• 6 years to 10 years
• 10 years or more

15

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
16

Preferred Criteria - If you have a college degree, what level and in what field is your degree? (Type N/A if not applicable)If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
17

Preferred Criteria - How many years of experience do you have performing strategic planning?

• None
• Less than 1 year
• 1 year to 5 years
• 6 years to 10 years
• 10 years or more

18

Preferred Criteria - What is the typical impact of the projects you have implemented?

• Less than 1,000 users
• 1,000-10,000 users
• 10,000-100,000 users
• Over 100,000 users

19

Preferred Criteria - Do you currently have any of the following professional certifications? (check all that apply)

• PMP
• PgMP
• PfMP
• CAPM
• CSM
• PMI-ACP
• PMI-PBA
• CBAP
• ITIL Foundation
• None

Required Question