Team Lead, Lease Administration

Team Lead, Lease Administration

The Team Lead of Lease Administration assists in the day-to-day management of the Lease Administration team with approx. 7 direct reports who are responsible for ongoing vendor records, contract terminations, data entry of simple and complex financial adjustments, and various audits and reports. The Team Lead is responsible for New Hire training, ongoing coaching/mentoring for the team members, handling escalations, approving adjustments to contracts, participating in team/cross-functional initiatives and other duties as required. As part of the escalation process it will be their responsibility to address any gaps in process, solve the issue and look for way to prevent a similar issue in the future. They will be responsible for updating processes and policies for the Lease Administration team.

The Team Lead will work collaboratively with their Lease Administration team on the management and maintenance of the work queue volume which includes specialized programs and key relationships. They will be accountable to ensure that team goals are met including turnaround times as well as other quality control KPI's while ensuring all members follow expectations in relation to accuracy of contract changes, timely investigation of finance outages, providing updates when required, consistent with credit, legal and finance requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of documentation while meeting expected turnaround-timing commitments.

Find out more here about how you can unleash your full potential at DLL

Day to Day

Leadership Accountabilities:

• Provide input to the Operations plan and objectives and translate these into a year plan for the team
• Coordinate all operational activities and maintain overview on the workload of the team, anticipating on changes and developments in customer programs which will have an effect on workload.
• Handle and solve operations incidents and complaints and liaise with internal departments regarding shortcomings in contracts, documentation, procedures and processes.
• Ensure that all operations procedures and processes are up to date and in line with customer agreements and continuously signal, initiate and implement process and activity improvements on all organizational levels within the operations domain, liaising with relevant in- and external stakeholders.
• Plan, structure, organise, manage and control the assigned department, processes, staff and business partners, in line with corporate policies and company values.
• Perform ongoing performance evaluations for direct reports; develop and support members by focusing on job knowledge; ongoing training; technical, interpersonal and communication skills
• Communicate results, corporate initiatives, programs and policies to the team as required
• Lead / Participate in team meetings and management meetings as required
• Participate in department and organizational cross-functional initiatives
• Ensure Business Continuity Plan (BCP) is updated and complies with company requirements, participate in the periodic BCP testing processes as required
• Assist in the day-to-day management of the Lease Administration queues
• Develop and maintain the Lease Administration training materials
• Monitor work in terms of accuracy
• Other duties as required

Lease Administration Functions:

• Respond to calls/emails regarding contracts, and resolve issues as related to the inquiry within SLAs
• Review contracts and investigate as required to determine scope of more involved issues, in order to take necessary action and prepare required paperwork or make the necessary system adjustment to resolve/correct customer issues within established SLA
• Approve adjustments within established SLAs and limits

All members enjoy

• Two working days per year volunteering for a local charity
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment
• Check this link to an overview of all benefits in your region.

Essentials

• Post-Secondary education is a requirement.
• Strong leadership and/or people management skills.
• Experience a Finance or Operations function with leasing or financing industry experience an asset.
• Be an active participant in a "hands-on" work environment.
• Strong interpersonal as well as written and verbal communication skills
• Proven track record of achieving results in a fast-paced environment.
• Positive and stable attitude with proven ability to motivate staff.
• Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines.
• Ability to embrace and champion change.
• Capable of driving growth capacity by continuously looking for better ways to improve processes.
• Excellent problem-solving skills along with logical thinking.
• Excellent planning & organizational skills.
• Proficient in MS - Word & Excel and Outlook.
• Ability to work in a hybrid environment, with 2 days in office per week expected
• Must be Self-directed, decisive and goal oriented. Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction
• Strong relationship building skills
• Strong organizational and planning skills

Choose Wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection - Build meaningful connections with other DLL members
• Health - Manage mental, emotional and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Burlington, ON

Applicable Pay Range

$65,674 - $98,512

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL's compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: April 7, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website
• DLL's referral program applies
• #LI-AK1
• For more information, please contact our Talent acquisition partner April Kim via April.Kim@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.