Business Analyst - Call Centre

Required Skills:

• Proven Experience: Minimum of 7-10 years of experience as a Business Analyst, with Call Center, Customer Experience, User Experience, UI Design, Business Rules Analysis
• Strong analytical and problem-solving skills.

Proficiency in analyze complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.

Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.

Understanding of business processes, workflows, and industry-specific knowledge to align solutions with organizational goals and strategies.

Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.

Familiarity with business analysis tools, data analysis software, and an understanding of software development methodologies (Agile, Waterfall, etc.).

Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.

Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.

Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes.

Knowledge of project management methodologies and tools.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.