Operations Manager 5 (Account Manager (ISP))
Apply NowCompany: Intelliswift
Location: Plano, TX 75025
Description:
Job ID: 25-08007 Pay rate range - $45/hr. to $47/hr. on W2
Hybrid: In-Office M-T, Home: F.
Top Skills:
Strong verbal and written communication, organization, and excel
Account Management Role (Self-Repair, Small Biz ISPs, Depot ISP,s and B2B ISPs)
The Account Manager will be responsible for managing the Self-Repair Program and ISP partner management prioritizing day-to-day operations supporting the partners and ultimately ensuring customers' needs are met in a reasonable time.
This role will be responsible for establishing and maintaining effective working partnerships with all accounts by taking into account mutual goals for inventory management support, assisting with upholding repair quality standards, and our main Key Performance Indicators (KPIs).
Primary Responsibilities:
Manages the Self Self-repair program to ensure all parts are available within the specified time and available to consumers.
Manages Independent Service Providers supporting small business, depot, and B2B accounts.
Collaborates during weekly meetings with the supply chain to gain an understanding knowledge of parts demand and expected fulfillment time based on lead time
Monitor KPI and Daily reports to help increase the visibility of the overall program
Support Account onboarding, provide support, and perform monthly check-in during the initial account launch
Perform yearly audits at the beginning of each fiscal year and validate certification requirements.
Monitor AR/AP to manage credit block for parts weekly shipment
Provide daily, weekly, and monthly analysis of program performance at the account level with suggestive measures to improve performance
Ensure adherence to all company policies and procedures
Participate in special projects and perform other duties, as assigned.
Strong organizational skills and the ability to manage multiple clients
Qualifications:
High school diploma or equivalent required; Business degree preferred
Pro-efficiency in Excel and PowerPoint.
Ability to work in a teamwork environment
Cross-Functional Collaboration
Capable to work autonomously with excellent time management skills
Hybrid: In-Office M-T, Home: F.
Top Skills:
Strong verbal and written communication, organization, and excel
Account Management Role (Self-Repair, Small Biz ISPs, Depot ISP,s and B2B ISPs)
The Account Manager will be responsible for managing the Self-Repair Program and ISP partner management prioritizing day-to-day operations supporting the partners and ultimately ensuring customers' needs are met in a reasonable time.
This role will be responsible for establishing and maintaining effective working partnerships with all accounts by taking into account mutual goals for inventory management support, assisting with upholding repair quality standards, and our main Key Performance Indicators (KPIs).
Primary Responsibilities:
Manages the Self Self-repair program to ensure all parts are available within the specified time and available to consumers.
Manages Independent Service Providers supporting small business, depot, and B2B accounts.
Collaborates during weekly meetings with the supply chain to gain an understanding knowledge of parts demand and expected fulfillment time based on lead time
Monitor KPI and Daily reports to help increase the visibility of the overall program
Support Account onboarding, provide support, and perform monthly check-in during the initial account launch
Perform yearly audits at the beginning of each fiscal year and validate certification requirements.
Monitor AR/AP to manage credit block for parts weekly shipment
Provide daily, weekly, and monthly analysis of program performance at the account level with suggestive measures to improve performance
Ensure adherence to all company policies and procedures
Participate in special projects and perform other duties, as assigned.
Strong organizational skills and the ability to manage multiple clients
Qualifications:
High school diploma or equivalent required; Business degree preferred
Pro-efficiency in Excel and PowerPoint.
Ability to work in a teamwork environment
Cross-Functional Collaboration
Capable to work autonomously with excellent time management skills