PLM Service Manager

Engineering Industries eXcellence is seeking a PLM Service Manager to complement our growing PLM practice. As part of the Services management team, the PLM Service Manager will manage a small-sized Services Resource team delivering high quality, value-driven billable consulting business, providing technical expertise to meet the goals of the Product Life-cycle Management business. You will provide coaching in, and if appropriate, set the direction in own area of responsibility for the development and delivery of services consulting business and operations. Where appropriate, in partnership with the management team, contribute to the sales and services pipeline strategy, understanding the services contribution requirements.

You will oversee allocated key projects, actively engaging to review effective Services delivery in line with business guidelines and monitor customer satisfaction. Manage personnel decisions such as recruitment, training and development, performance management, etc., in line with relevant regulations for area of responsibility. Contribute to, and where appropriate, lead the delivery of Global initiatives originating from agreed Global Services priorities and strategy within practice.

For external candidates, this is a hybrid position sitting onsite in Chicago, IL or Windsor Locks, CT.

Primary Duties & Responsibilities:

• Establish efficient team and management structures for your area of responsibility and, as appropriate, effectively delegate responsibility within the team for the achievement of high-quality Services delivery in line with company objectives.
• Through effective matrix management, and in conjunction with other Services Managers, direct the Services activities of a small-sized Services Country / Line of Business (Vertical) / Portfolio / Practice Leadership or Resource team and act as an escalation point for operational, project, process and/or customer issues, managing escalations through to successful resolution.
• Liaise with other Services Leads and the Zone and Country Services organization to ensure consistency of ENGUSA Services approach.
• Support Services commercial risk assessment to minimize threats to profit and margin objectives within area of responsibility by ensuring adherence to commercial compliance processes and Limits of Authority (LoA) and participating in the authorization of business under exceptional commercial and business arrangements in conjunction with the Services and Country Director. Input to process for overseeing RFP/RFQ/RFI responses for Services content.
• Pays close attention to key Services projects within area of responsibility and develops strong customer relationships to a management level, helping support the improvement of the Services provision and development of future business.
• Input to training, mentoring and an appropriate support infrastructure, to enable the growth of Services skills to the ENGUSA channel, systems integrators, and strategic partners, where appropriate.
• Support the use of ENGUSA PL deployment methodologies and any other corporate programs within area of responsibility, supporting Services teams in adoption, to enable the growth and competitive positioning of the ENGUSA business to deliver both Services and software business across the Zone.
• Undertake any other duties required by the company.

Knowledge/Skill Requirements

• Can explain the main components of professional business management, how they relate to each other and why they are important to the company's success.
• Applies relevant financial and commercial management processes to own work.
• Understands the key business problems and drivers that Siemens Teamcenter addresses, and any related Industry Solutions, Catalysts and Templates
• Undertakes relevant personal development, and expanding own experience, to acquire knowledge to improve own Learning & Development expertise, including the successful completion of any mandatory training.
• Ability to effectively communicate progress, status, and issues to internal and external customers.
• Ability to obtain and meet business goals and results.
• Ability to work independently, as well as on a team.

Recommend Qualifications:

Experience:

• At least 5 years managing a team of software solution consultants.
• At least 5 years of experience in Siemens Teamcenter
• Strong knowledge of Teamcenter Installation and Infrastructure
• Strong knowledge of Teamcenter Active Workspace
• Strong knowledge of Teamcenter Data Model
• Knowledge of Teamcenter Product Structure Management
• Knowledge of Teamcenter Change Management
• Knowledge of Other Teamcenter Configurations: Workflows, Access Manager, Queries, Classification, Organization, etc.
• Knowledge of Teamcenter Active Integration Gateway (T4x)
• Knowledge of NX CAD/CAM
• Dual citizenship in some cases may not be acceptable due to some government contract requirements.
• Willingness and ability to travel up to 30-40%

Education:

• Bachelor's Degree in Computer Science, Computer Engineering, Business, Marketing, Sales, Technology or equivalent years of experience.

Benefits

• Comprehensive medical, vision, & dental insurance with a variety of plan options to suit your needs.
• Unlimited Paid Time Off (PTO) with 10 paid holidays.
• 100% company paid short term and long-term disability.
• 100% company paid life insurance.
• 401k Employer Match of 50% (dollar-for-dollar) of an eligible employee's contribution up to 6% of your salary
• Pet Insurance
• Opportunities for Professional Growth (e.g., trainings/workshops, certifications, career planning, etc.)

Equal Opportunity Employer: Engineering Industries eXcellence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please reach out to: info@engusa.com.