Quality Manager

Job Description

About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a dedicated, passionate and detail-oriented individual to join our team as a Quality Manager. A successful candidate will be responsible for assisting in the implementation and maintenance of quality management systems, ensuring compliance with industry standards, and contributing to continuous improvement initiatives while establishing a quality culture.

How will you make a difference as a Quality Manager at Fragomen?

• Devise and establish the office's quality procedures, standards, and specifications in conjunction with operating staff
• Assist in maintaining documentation records and procedures related to quality processes
• Conduct regular quality audits to identify areas for improvement to ensure adherence to quality standards
• Collaborate with cross-functional teams to address and resolve quality issues
• Engage with clients to conduct quality assessments including risks and needs
• Identify ways to reduce waste and increase efficiency
• Collect and analyze quality data to identify trends and opportunities for improvement
• Prepare reports and presentations summarizing quality metrics and performance for internal and external stakeholders
• Participate in the development and delivery of training programs related to quality processes
• Provide guidance and support to legal teams on quality-related matters.
• Contribute to continuous improvement initiatives by identifying and implementing efficiency enhancements
• Establish change management protocols
• Assess and report out on efficacy of changes made

Leverage your valuable skills and experience to make an impact at Fragomen:

• Bachelor's degree in business, manufacturing or another relevant field
• 3+ years of experience in quality management or related roles in a manufacturing environment
• Knowledge or quality management systems and standards, including ISO standards, the six pillars of Business Process Management, DTPs and the Operation Excellence Framework
• LEAN/Six Sigma Trained
• Strong analytical and problem-solving skills
• Comfortable managing up, down and across the organization
• Strong project management skills and ability to manage and drive multiple projects simultaneously
• Experience with root-cause analyses
• Excellent communication and interpersonal skills
• Attention to detail and commitment to quality
• Experience leading an organization or department through a quality journey
• Passion for quality improvement and creating a quality culture

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Learn More About Fragomen:

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

All offers of employment are contingent upon the successful completion of the Firm's pre-employment screening process. This includes verifying the candidate's identity, confirming legal authorization to work in the United States for the offered position, and conducting a comprehensive background check. In some cases, IT vetting and onsite onboarding may also be required prior to employment.