Production Support Engineer

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Company: Cynet Systems

Location: Boston, MA 02115

Description:

Job Description:

Pay Range: $55hr- $60hr

Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
Good experience in DB Queries - Be able to write queries including fair complexity.
Good experience support environment - Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
Having Exposure in support banking application.
Having exposure to AWS
Having exposure in monitoring tools like Client, Dynatrace.
Having additional knowledge on Grafana
Excellent customer communication.
Good Analytical skills and team member skills.