Senior Technical Program Manager, Checkout Platform
Apply NowCompany: Amazon
Location: Seattle, WA 98115
Description:
Wherever a shopper starts their journey with Amazon, Checkout is the destination. Tens of millions of people a week make their way through our customer experiences and systems on the way to being delighted by their purchase. Our mission is to be the most trusted and delightfully easy purchase experience on Earth. We have out-sized ability for customer and business impact and own mission critical distributed systems infrastructure used by hundreds of engineers across the company. We've evolved our operations models to suit with well-supported, follow-the-sun on-call with our sibling teams across the globe. We care deeply about our people and our software: we are committed to building and maintaining an inclusive environment where everyone can be successful.
As the Senior Technical Program Manager on the Checkout team you will shape the strategy and direction of the next generation of the Checkout engineering platform. You will define the strategic direction and adoption process for our platform components throughout the company. These components will include front end widgets, REST and Java APIs that will power fast and efficient Checkout across all manner of Amazon devices and channels. Your work will enable our team and Amazon as a whole to iterate faster on purchase experiences - delighting customers with smoother and lower latency flows and encouraging them to complete their purchases with Amazon.
The ideal candidate is leader in technology and distributed computing, customer obsessed, able to gather requirements and connect with existing technologies and map out gaps, drives for optimal balance of flexibility, ease of use and safety of toolsets, able to scale to large number of customers with often competing/conflicting requirements, is able to identify unspoken needs of customers, and thrives in a fast-paced innovative environment.
If that sounds exciting, we'd love to talk to you
Key job responsibilities
You will drive Checkout's strategy to build and scale our modernized Checkout experiences to new use cases, surfaces, and customers across the world.
You will drive programs such as the EU Accessibility Mandate and Region Flexibility. You will have the opportunity to work closely and collaborate with software development managers, engineers, product managers, UX designers and business intelligence engineers to innovate, measure, analyze and refine the experiences we deliver to millions of customers across the planet on a daily basis. You will work closely within close-knit Checkout 2-pizza teams, but also partner teams, to identify and prioritize needs, influence up and across the organization, and synthesize a variety of technologies and capabilities to deliver the most trustworthy and delightful shopping experiences customers love.
Successful candidates will have experience working in a high pace environment, have strong bias for action, and be comfortable in working in an ambiguous environment. To be successful, you'll need customer obsession, the ability to think big, excellent written and verbal communication skills, ability to deliver results via a strong bias for action
A day in the life
You will have the opportunity to further developer communication skills - both written and verbal - to influence and work with senior management. You will work cross-functionally with UX, Product and engineering teams to drive experiences across all devices (desktop, mobile app, etc.) and in all geographies. As a member of one of Amazon's most critical customer-facing teams, you will have the opportunity to build relationships and collaborate with the hundreds of partner teams that innovate across Checkout in a given year, gaining rare insight to Amazon-wide strategic initiatives and priorities.
About the team
Checkout's mission is to offer the most trusted and delightfully easy purchase experience on Earth. We seek a myriad of backgrounds and experiences to drive innovation in one of the most high-profile customer experiences within Amazon. We care deeply about our people and our proud of our commitment to both building and maintaining an inclusive environment where everyone can be successful. Every year, we dedicate 2 weeks along with a meeting-free day every month towards learning and development; encouraging team members to innovate and focus on the work they're most excited about, learn new skills, work on career growth, and take extra time to celebrate our successes
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
As the Senior Technical Program Manager on the Checkout team you will shape the strategy and direction of the next generation of the Checkout engineering platform. You will define the strategic direction and adoption process for our platform components throughout the company. These components will include front end widgets, REST and Java APIs that will power fast and efficient Checkout across all manner of Amazon devices and channels. Your work will enable our team and Amazon as a whole to iterate faster on purchase experiences - delighting customers with smoother and lower latency flows and encouraging them to complete their purchases with Amazon.
The ideal candidate is leader in technology and distributed computing, customer obsessed, able to gather requirements and connect with existing technologies and map out gaps, drives for optimal balance of flexibility, ease of use and safety of toolsets, able to scale to large number of customers with often competing/conflicting requirements, is able to identify unspoken needs of customers, and thrives in a fast-paced innovative environment.
If that sounds exciting, we'd love to talk to you
Key job responsibilities
You will drive Checkout's strategy to build and scale our modernized Checkout experiences to new use cases, surfaces, and customers across the world.
You will drive programs such as the EU Accessibility Mandate and Region Flexibility. You will have the opportunity to work closely and collaborate with software development managers, engineers, product managers, UX designers and business intelligence engineers to innovate, measure, analyze and refine the experiences we deliver to millions of customers across the planet on a daily basis. You will work closely within close-knit Checkout 2-pizza teams, but also partner teams, to identify and prioritize needs, influence up and across the organization, and synthesize a variety of technologies and capabilities to deliver the most trustworthy and delightful shopping experiences customers love.
Successful candidates will have experience working in a high pace environment, have strong bias for action, and be comfortable in working in an ambiguous environment. To be successful, you'll need customer obsession, the ability to think big, excellent written and verbal communication skills, ability to deliver results via a strong bias for action
A day in the life
You will have the opportunity to further developer communication skills - both written and verbal - to influence and work with senior management. You will work cross-functionally with UX, Product and engineering teams to drive experiences across all devices (desktop, mobile app, etc.) and in all geographies. As a member of one of Amazon's most critical customer-facing teams, you will have the opportunity to build relationships and collaborate with the hundreds of partner teams that innovate across Checkout in a given year, gaining rare insight to Amazon-wide strategic initiatives and priorities.
About the team
Checkout's mission is to offer the most trusted and delightfully easy purchase experience on Earth. We seek a myriad of backgrounds and experiences to drive innovation in one of the most high-profile customer experiences within Amazon. We care deeply about our people and our proud of our commitment to both building and maintaining an inclusive environment where everyone can be successful. Every year, we dedicate 2 weeks along with a meeting-free day every month towards learning and development; encouraging team members to innovate and focus on the work they're most excited about, learn new skills, work on career growth, and take extra time to celebrate our successes
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.