Global Events Senior Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Are you an innovative and experienced events leader with a passion for collaborating to create unparalleled experiences? Do you have a vision for how a holistic events strategy can propel brand awareness, create strong customer advocacy and drive demand? Are you known to "roll-up your sleeves" and do whatever it takes to ensure an event is phenomenal (not just successful)? Does world-class execution describe your operational style? If you're that person, we want you to manage and execute our events! If you would like to help us shape the future of Talkdesk, come along with us on our journey; your dream job is waiting!

Responsibilities:

• Manage the execution of corporate events, industry events, key sponsorships and select internal events that encompasses awareness, education and evangelism across Talkdesk's prospect and customer base.
• Create and manage an integrated project management plan across multiple work streams
• Execute on the plan by coordinating all aspects of the event or activity, from venue to agenda and driving participation
• Establish team structure including meeting cadence, format, schedule, roles and responsibilities
• Manage and grow Opentalk, Talkdesk's annual customer experience (CX) thought leadership event
• Work with and present to management on event content, strategy, execution and performance
• Establish and proactively manage budget and execute events successfully within budget
• Measure, report, and optimize ROI on event investments
• Identify new event opportunities aligned with Talkdesk's brand values and customer audiences
• Manages multiple complex projects simultaneously

Experience and Skills Required:

• BA/BS degree or equivalent working experience
• 10-15 years experience managing and growing large-scale events
• Ability to develop strategy, collaborating across the organization, and execute with precision
• Experience managing a team, vendors and outside contractors
• Experience in event planning and management, including speaker outreach and vendor relationships
• Excellent negotiation skills
• High attention to detail and organizational skills
• Demonstrated success at driving pipeline from events and partner marketing engagement

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.