REQUIREMENTS CONSULTANT (HYBRID)

WHO WE AREWhen it comes to health, we're always looking for waysto push for better. It's why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter's prescription. Heknew there had to be a better way. So, he introduced North America's firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren't just a health and benefits company. We'rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We're noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL
We are looking for an experienced Requirements Consultantfor Benefits Administration to join our team. The candidate will be responsiblefor working with external clients during the implementation cycle as well asinternal clients during our product management cycles to complete the analysisand design of the applicable Benefits Administration solutions. The RequirementsConsultant will serve as the liaison between the client or business andtechnical teams to ensure that requirements are properly documented, validated,and implemented.

• Work with external clients to gather, document, present and validate system and business requirements with the goal to support successful outcomes for client and GreenShield teams during client onboarding.
• Work with internal clients to gather, document, present and validate requirements for Product changes and enhancements with the goal to inform product development work as well as QA work.
• Conduct interviews and surveys to collect data and analyze it to identify and understand a problem or issue.
• Understand client issues, needs, short- and long-term goals to help inform requirements.
• Influence client decisions to support automation and long-term viable solutions.
• Liaise with client vendors and other stakeholders as needed.
• Review requirements for compliance with applicable laws and regulations.
• Provide input on best practices and technical features that lead to effective and efficient benefits administration.
• Identify and recommend systems or process improvements.
• Develop and maintain system test plans and ensure they are successfully executed.
• Develop and maintain user manuals and other documentation to support client and business partners including Client Success team.
• Train end users on the use of Benefits Administration systems.
• Develop and maintain Requirements / Business Analyst toolset (templates, procedures, best practices).
• Stay current with industry trends and new development related to Benefits Administration.
• Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
• Completes other tasks and projects as required.

WHO WE'RE LOOKING FOR

• Minimum 5 years' experience in the benefit administration industry
• Highly organized and process oriented.
• Excellent at managing client relationships and resolving problems.
• Excellent Oral and Written Communication Skills.
• Ability to bring structure to ambiguous situations.
• Ability to adjust approach as needed based on experience and knowledge of the clients you are working with.
• Can adapt to new information and change approach to achieve objectives as needed.
• Ability to work collaboratively as part of a team and also work independently on complex implementations.
• Ability to multi-task and thrive in a fast paced, high-pressure environment.
• Passionate about quality and continuous improvement, with an emphasis on creating solutions.
• Proficient in Microsoft Excel, Outlook, Project, Word, Visio and PowerPoint
• Bachelor's Degree or experience otherwise equivalent to a bachelor's degree.
• Experience working with implementation methodologies and/or equivalent project management methodologies.
• Strong organization, analytical, and problem-solving skills.
• Keen attention to detail.
• Self-starter and ability to work both independently and in a collaborative team approach.
• Ability to communicate with others, including clients, in a clear, effective, and professional manner on the phone, via email and in person, and the demonstrated use of good written and verbal communication skills.
• Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects with several teams.

NICE TO HAVE

• Experience with iBenefits or other benefits administration solutions
• Bilingualism (English & French)
• CEBS Designation
• Working knowledge of project management framework (agile or waterfall).

THE CULTUREWe believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that's what it takesto create better health for all. We dare to challenge the status quo. And we'redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That's why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn't just about personalachievements, it's about making adifference together.

Here's to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn't align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through requestforaccommodation@greenshield.ca. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrsum will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).