IT Manager
Apply NowCompany: Tyndale
Location: Pipersville, PA 18947
Description:
Overview
The Tyndale Company, an 8x Top Workplace winner in PA and certified woman-owned business, is seeking a strategic and hands-on IT Manager to lead our Infrastructure, Quality Assurance (QA), and Business Data Engineering (BDE) teams. In this leadership role, you'll shape and execute IT roadmaps, mentor a growing team, and drive continuous improvement in technology solutions, service levels, KPIs, and compliance.
HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days per week, and 3 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County).
Responsibilities
Qualifications
Benefits
The Tyndale Company, an 8x Top Workplace winner in PA and certified woman-owned business, is seeking a strategic and hands-on IT Manager to lead our Infrastructure, Quality Assurance (QA), and Business Data Engineering (BDE) teams. In this leadership role, you'll shape and execute IT roadmaps, mentor a growing team, and drive continuous improvement in technology solutions, service levels, KPIs, and compliance.
HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days per week, and 3 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County).
Responsibilities
- Plan, direct, and manage the daily operations of the IT Infrastructure, QA, and Business Data Engineering teams.
- Adjust team priorities to align with business objectives and meet key IT performance indicators (KPIs), including:
- Ensuring timely resolution of helpdesk, QA, and reporting tickets to meet service level objectives (SLOs).
- Monitoring application performance and availability.
- Meeting all Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
- Collaborate cross-functionally with other departments to identify IT support needs and deliver effective solutions.
- Communicate proactively with employees and departments regarding IT projects and support activities, driving transparency and trust in IT services.
- Oversee the development and execution of IT roadmaps, ensuring systems, software, and patching remain current.
- Maintain and enforce IT policies and procedures to ensure ongoing PCI compliance.
- Manage and track the department's budget, ensuring efficient use of resources.
- Perform other duties and projects as assigned.
Qualifications
- Bachelor or Associate's degree in Computer Science or related field is highly preferred.
- Minimum of 5 years of experience managing an Information Technology team required.
- Must be flexible for off-hours work as needed, including weekends, nights, and holidays when necessary.
- Experience supporting a primarily Microsoft environment (with a growing Linux and hybrid cloud footprint).
- Experience in supporting 24/7 operations including a physical data center, hybrid cloud, and multiple branch locations preferred.
- Project management and strong analytical skills.
Benefits
- Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
- Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
- Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
- Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
- Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.