Service Delivery Manager
Apply NowCompany: Syntricate Technologies
Location: Berkeley Heights, NJ 07922
Description:
Required Skills:
- SAP Basis
- SAP ECC Functional knowledge
- Proficiency in leading both physical and virtual teams
- Innovator with quick absorption of new technologies; strong understanding of technology solutions
- Strong interpersonal skills with ability to work as a member of cross functional teams
- Experience in dealing with third-party provided services
- Operational ability in a diverse, large-scale environment
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Good Knowledge of ITIL (Information Technology Infrastructure Library) principles
- Expertise in people management and leadership
- Strong organizational skills
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solving skills
- Excellent analytical, organization, analysis, and problem - solving skills
- Experience working with onsite and offshore AMS providers