Global Director, Field Services Device Subscription Service
Apply NowCompany: Unisys Corporation
Location: Blue Bell, PA 19422
Description:
What success looks like in this role:
Job Description Summary
Reporting to Digital Workplace Solutions senior leadership, the global director for our Device Subscription Service (DSS) will have end-to-end responsibility to build, deploy, lead and govern our subscription-based asset offering and the support team under it. This position will act as the global single point of contact for the DSS business, tiering into the Frontline services organization.
Key Responsibilities
The director will be responsible to own the Device Subscription Service business and to lead and direct a global team to build and deliver high a quality technology solution. Building extraordinary collaborations with internal and external clients to meet rapidly changing market demands is key. In this global leadership role, modeling and delivering excellence and innovation to maintain top competitiveness will support success. The leader will have a deep understanding of the technology services business and will be responsible to drive change into the team. Having a deep understanding of DWS and field services market trends along with an entrepreneurial spirit is a plus.
Responsible to build the end-to-end DSS solution for the business unit
o Provide strategy, leadership, and delivery governance
o Act as the rallying point for DSS solution orchestration with internal and external stakeholders
Plan, design and build an agile organizational model to meet rapidly changing market demands
Create and maintain outstanding and productive partnerships with OEM counterparts
Determine cost outlook that ensures the appropriate margin expectations
Manage escalations, take accountability for ensuring KPI performance and corrective action plans as required
Create and maintain collaborative internal and external partnerships with key teams and clients
Provide inputs to ensure implementation of continuous improvement methodologies within the portfolio
You will be successful in this role if you have:
Key Qualifications
University graduate preferred and depth of management and leadership experience. Specific focus in the Digital Workplace Services/Field Services and associated technologies is preferred
8-10 years' relevant experience or equivalent combination of education and relevant experience
Strong understanding of field services market trends and client business drivers
Experience managing and motivating global teams and succeeding in highly matrixed leadership organizations
Outstanding communication skills at all levels within the organization
Change agent to drive the needed functional and behavioral changes in the team to deliver the next general of experience to our clients
Provide delivery excellence and continued innovation to maintain a top quartile cost competitiveness
Focus areas of qualification:
8-12 years of specific experience in DWS focused on field services with demonstrated application of innovation
Agile thinker who is adaptable to changes in markets, operations and support - Challenger of the status quo
Leader of world class service through innovation
Pacesetter for continuous improvement of delivery reliability and cost
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
Job Description Summary
Reporting to Digital Workplace Solutions senior leadership, the global director for our Device Subscription Service (DSS) will have end-to-end responsibility to build, deploy, lead and govern our subscription-based asset offering and the support team under it. This position will act as the global single point of contact for the DSS business, tiering into the Frontline services organization.
Key Responsibilities
The director will be responsible to own the Device Subscription Service business and to lead and direct a global team to build and deliver high a quality technology solution. Building extraordinary collaborations with internal and external clients to meet rapidly changing market demands is key. In this global leadership role, modeling and delivering excellence and innovation to maintain top competitiveness will support success. The leader will have a deep understanding of the technology services business and will be responsible to drive change into the team. Having a deep understanding of DWS and field services market trends along with an entrepreneurial spirit is a plus.
Responsible to build the end-to-end DSS solution for the business unit
o Provide strategy, leadership, and delivery governance
o Act as the rallying point for DSS solution orchestration with internal and external stakeholders
Plan, design and build an agile organizational model to meet rapidly changing market demands
Create and maintain outstanding and productive partnerships with OEM counterparts
Determine cost outlook that ensures the appropriate margin expectations
Manage escalations, take accountability for ensuring KPI performance and corrective action plans as required
Create and maintain collaborative internal and external partnerships with key teams and clients
Provide inputs to ensure implementation of continuous improvement methodologies within the portfolio
You will be successful in this role if you have:
Key Qualifications
University graduate preferred and depth of management and leadership experience. Specific focus in the Digital Workplace Services/Field Services and associated technologies is preferred
8-10 years' relevant experience or equivalent combination of education and relevant experience
Strong understanding of field services market trends and client business drivers
Experience managing and motivating global teams and succeeding in highly matrixed leadership organizations
Outstanding communication skills at all levels within the organization
Change agent to drive the needed functional and behavioral changes in the team to deliver the next general of experience to our clients
Provide delivery excellence and continued innovation to maintain a top quartile cost competitiveness
Focus areas of qualification:
8-12 years of specific experience in DWS focused on field services with demonstrated application of innovation
Agile thinker who is adaptable to changes in markets, operations and support - Challenger of the status quo
Leader of world class service through innovation
Pacesetter for continuous improvement of delivery reliability and cost
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.