Manager of IT Infrastructure

Job Title: Manager of Information Technology Infrastructure

Department: Information Technology

Reports To: Senior Director of Operations

Location: Shelton, CT

FLSA Status: Exempt

POSITION SUMMARY

The IT Infrastructure Manager will work under the direction of the Senior Director of Operations to assist the strategic direction of the company's information systems (IS) for scaling software, lab, and IT operations. Additionally, the IT Infrastructure Manager will assist in the planning, development, implementation, maintenance, and security of the company's information systems and processes including computer, communication, and office systems.

ESSENTIAL FUNCTIONS

• Development of Service and Business Level Agreements to set expectations and measure performance
• Take on a wider customer service role - Communicate and coordinate IT-related issues and activities between IT Services and various user communities
• Provide data and reporting of KPI's and trends in ad-hoc, weekly, monthly, and as needed
• Leader of IT Infrastructure and Data Center Operations
• Owns, manages, and delivers the Technology innovation, strategy, roadmaps and associated projects with close collaboration and alignment with IT and business leadership teams
• Analyze, implement, and manage effective improvements in the maintenance and operations processes and Infrastructure
• Organizes, ensures, and optimizes Infrastructure Operations and Performance
• Recommend the purchase of equipment needed to sustain responsive services and cost-effective operations
• Ensure all project & support activities comply with the company's process standards and apply methodologies to ensure a firm delivery of security and audit requirements
• Manage edits to the corporate website software utilizing WordPress
• Manage posts to social media accounts (Instagram, Facebook, LinkedIn) provided by commercial team
• Ensure team's adherence to company's Incident, Problem, Change and Release Management processes

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science, or equivalent experience; Masters or MBA preferred
• Strong knowledge and curiosity for technology trends to limit system risk
• At least five (5) years of experience managing the following:

• Microsoft, Networking, Email and Cyber Security
• Integrity of security design (including PCI Compliance) and engineering for the network and systems, including the implementation of backup and recovery processes.
• Interacting with third-party vendors
• Budgeting and cost analysis

• Working knowledge of:

• Microsoft Server/AD
• Microsoft Azure Administration
• Microsoft 365 Administration
• Amazon Web Services
• Cisco Meraki

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership skills and highly organized.
• Excellent interpersonal and communication abilities.
• Able to conduct research and analysis of new technologies.
• Superior knowledge and curiosity for technology trends. Execution focused channel for the operational security services to the regional IT Infrastructure operations as a regionally aligned service.
• Upgrade systems by conferring with vendors and services.
• Performs a variety of tasks as required

SUPERVISORY RESPONSIBILITIES

• The Manager of Information Technology Infrastructure will be responsible for supervising the Senior Software Developer