NetCracker development support
Apply NowCompany: Diamondpick
Location: Ottawa, ON K1A 0A5
Description:
Job duties:
Configure and customize Netcracker BSS products according to business and technical requirements.
Collaborate with business analysts to understand customer needs and translate them into system configurations.
Implement and test product configurations, ensuring functionality, performance, and compliance.
Work with development teams to troubleshoot and resolve issues related to configuration and system behavior.
Participate in system upgrades, enhancements, and new feature rollouts.
Provide support and training to end-users and internal teams on configured solutions.
Document configuration changes, best practices, and troubleshooting steps.
Ensure compliance with industry standards and company policies.
Train IT resources to enable in-house changes to Netcracker configurations
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
Extensive experience with Netcracker BSS product suite:
Product Catalog
Customer Information Management (CIM)
Contract & SLA Management
Configure, Price, Quote (CPQ)
Customer Care & Problem Management
Partner Lifecycle Management
Customer Order Management
Active Mediation
Converged Rating & Charging
Customer Billing Management
CSR Desktop (CSRD)
Strong understanding of configuring integrations within Netcracker
Strong understanding of software configuration, integration, and testing methodologies
Proficiency in SQL, XML, and scripting languages for configuration purposes.
Experience with telecom business processes such as billing, order management, and network inventory is a plus.
Problem-solving skills and ability to work in a fast-paced environment.
Strong communication skills to collaborate with cross-functional teams.
Either based out of Ottawa or willing to relocate to Ottawa.
Configure and customize Netcracker BSS products according to business and technical requirements.
Collaborate with business analysts to understand customer needs and translate them into system configurations.
Implement and test product configurations, ensuring functionality, performance, and compliance.
Work with development teams to troubleshoot and resolve issues related to configuration and system behavior.
Participate in system upgrades, enhancements, and new feature rollouts.
Provide support and training to end-users and internal teams on configured solutions.
Document configuration changes, best practices, and troubleshooting steps.
Ensure compliance with industry standards and company policies.
Train IT resources to enable in-house changes to Netcracker configurations
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
Extensive experience with Netcracker BSS product suite:
Product Catalog
Customer Information Management (CIM)
Contract & SLA Management
Configure, Price, Quote (CPQ)
Customer Care & Problem Management
Partner Lifecycle Management
Customer Order Management
Active Mediation
Converged Rating & Charging
Customer Billing Management
CSR Desktop (CSRD)
Strong understanding of configuring integrations within Netcracker
Strong understanding of software configuration, integration, and testing methodologies
Proficiency in SQL, XML, and scripting languages for configuration purposes.
Experience with telecom business processes such as billing, order management, and network inventory is a plus.
Problem-solving skills and ability to work in a fast-paced environment.
Strong communication skills to collaborate with cross-functional teams.
Either based out of Ottawa or willing to relocate to Ottawa.