CHIEF INFORMATION OFFICER

POSITION DESCRIPTION

JOB TITLE: Chief Information Officer

DEPARTMENT: Information Technology

REPORTS TO: Chief Executive Officer

FLSA STATUS: Exempt

REVISION DATES: 3/24/25

POSITION SUMMARY

The Chief Information Officer (CIO) is a key member of the Leadership Team, reporting directly to the Chief Executive Officer and collaborating closely with the Executive Team. The CIO is responsible for developing ,executing and updating the organization's IT strategy to enhance operational efficiency, support clinical excellence, and drive innovation. This role oversees the integration of technology solutions across the organization, ensuring alignment with current needs and future growth. The CIO leads the IT team and vendor partnerships, manages all electronic health record (EHR) systems, and ensures compliance with industry standards while fostering a culture of continuous improvement in healthcare technology.

KEY RESPONSIBILITIES

Maintains and continues to develop the agency's existing IT plan and infrastructure, while also anticipating and preparing for future IT needs and solutions.

Provides analysis, design, and implementation of technological solutions to improve current day-to-day clinical operations and CCHC's IT infrastructure.

Maintains and pursues optimization of the primary EHR, eClinicalWorks (eCW).

Manages and directs CCHS IT staff and multiple third-party IT vendors.

Informs and directs IT-related purchases, purchase proposals, and vendor contract negotiations. Monitors and guides the installation, configuration, and testing of IT systems, tools, and upgrades.

Facilitates the assessment, documentation, and recommendations for business processes and workflows to achieve current and future IT-supported objectives.

Works with the Leadership Team to identify systems/applications that meet both current operational and planned expansion needs.

Develops technology and software use policies, procedures, and guidelines.

Develops and monitors IT budgets.

Performs audits and investigations related to IT policies.

Ensures cybersecurity measures are in place to maintain HIPAA compliance, data security, and patient privacy.

Oversees IT governance and risk management related to cybersecurity threats and vulnerabilities.

Drives digital transformation initiatives, including the adoption of emerging technologies

Leads change management efforts when implementing new IT systems and workflows.

Establishes and tracks IT performance metrics, system uptime, and reports key IT initiatives to the CEO and board.

Ensures all staff are properly trained on IT systems, including EHR usage and cybersecurity best practices.

Able to convey complex technical concepts and solutions to broad audiences, including medical and behavioral health providers and administrators.

Able to implement IT changes across the organization within a specified period of time.

Other duties as assigned.

JOBS THIS POSITION DIRECTLY SUPERVISES

Job Title

Number of Incumbents

Process Improvement Manager

1

Service Desk Manager

1

Clinical Applications Manager

1

Clinical Informatics Specialist

1

POSITION REQUIREMENTS

Education: Bachelor's Degree in Information Science, Information Technology or a related field. A Master's Degree in related area or in healthcare is desirable and preferred.

Experience:

Required Qualifications:

• 7 years' minimum experience in an IT role: Systems Administrator, IT Manager, IT Director, or similar
• 2-3 years' experience in the day-to-day operations of a primary care medical practice in an IT role
• Knowledge and understanding of the integration and inter-operability of information systems as it relates to the healthcare field
• Knowledge of Electronic Health Record (EHR) systems, with a preference for experience with eClinicalWorks
• Knowledge of PC applications (MS 365 Application Suite) and the ability to write reports
• Knowledge of principles and practices of organization and administration
• Strong problem-solving and communication capabilities
• Knowledge of HL7, FHIR, and other interfacing technology standards
• Ability to serve as data liaison between technical (analytics) and lay staff
• Experience with vendor management, and maintaining productive relationships

Preferred Qualifications:

• Related Masters' Degree preferred
• 2-3 years' experience in in the day-to-day operations of an FQHC (Federally Qualified Health Center)
• Demonstrable ability to explain complex technical concepts and solutions to primary-care medical and behavioral health providers and administrators
• Coding experience in Cognos, SQL and/or other similar programming language
• Experience with Power BI (Semantics, Analytics creation/modification)

Licenses or Certifications: MCSA or higher

Mental Requirements

Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

X

Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical Requirements

Activity

Approximate % of Time

Comments

Sitting

80%

Work in front of computer

Standing

10%

Talking to various employees in offices

Walking

10%

Walking through out locations to speak with users and complete other tasks

100%

Approximate percentage of time spent lifting, pulling and/or pushing: 10%

Maximum number of pounds required (with or without assistance): 50 pounds

Types of objects the incumbent is required to lift/pull/push. Computers, servers, other computer hardware

Machines and Equipment Used:

Machines, Equipment, Tools

Approximate % of Time

Degree of Hand:Eye Coordination Required

Computer

90%

Normal

Phone

30%

Normal

Photocopy machine

10%

Normal

Computer Tools

25%

High

Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work location: 20% travel, mostly between work sites.

Working Conditions

Office is generally kept at a good temperature according to thermostat set for building, is well lit and not exposed to outside weather/climate. If not careful, incumbent can be cut while working on computer hardware from sharp metal edges. Also, incumbent can be injured by not lifting boxes properly. Carpal tunnel syndrome is possible, as well as back pain and tired eyes from working in front of a computer all day.