Product Manager, Content Platforms
Apply NowCompany: Apple
Location: Cary, NC 27513
Description:
Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. From day one, you'll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team.
AppleCare Digital has an opening for a Product Manager to manage a subset of content management products and services that enable Apple content creators to build, edit, publish, & deliver amazing support experiences. Content managed across our Content Platforms is served to customers through different digital channels including our AppleCare Support website, which handles billions of visits from Apple customers globally. As a member of the Product team, you'll identify, define, prioritize and measure the success of features that help us meet operational and customer experience goals. In this role you'll be required to take a human-centric approach to problem-solving and product development, emphasizing empathy, collaboration, and experimentation. The position requires partnering with UX/UI and software engineering teams to design, develop, test, launch, and sustain software applications. The ideal candidate will have proven experience with diverse CMS architectures, product management, design thinking methodologies, Agile software development, and team leadership. Exceptional written and verbal communication skills are required, as well as an ability to present to cross-functional partners, peers, and senior executives/leadership.
Description
In this role you will identify new enhancement opportunities, define business and technical requirements, and partner with software engineering teams to develop, test, and execute plans. You will lead design and development efforts by conveying a vision to the team, outlining requirements in a product backlog, and prioritize it based on business value. This position requires you to perform traditional Product Owner responsibilities in a Scrum team, including writing user stories and acceptance criteria. You will dive deep into the data, becoming a subject matter authority in our key performance indicators. You will develop a solid understanding of the team's existing technical implementations and operational processes, and use that knowledge combined with data-driven insights to create informed requirements for new customer-facing features, product enhancements, and improvements.
You will establish strong working relationships with engineering teams, designers, and business partners across the company. It's critical that you be able to effectively communicate technical concepts to both software developers and non-developers / business partners. You'll need to plan and implement data-gathering activities to ensure the product is meeting customer and business needs. You are able to handle complex, sensitive and fast changing assignments. You will investigate, test, and deliver new technical solutions to help power self-solve opportunities for customers seeking resolution to an issue or seeking to learn more about their Apple products.
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. From day one, you'll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team.
AppleCare Digital has an opening for a Product Manager to manage a subset of content management products and services that enable Apple content creators to build, edit, publish, & deliver amazing support experiences. Content managed across our Content Platforms is served to customers through different digital channels including our AppleCare Support website, which handles billions of visits from Apple customers globally. As a member of the Product team, you'll identify, define, prioritize and measure the success of features that help us meet operational and customer experience goals. In this role you'll be required to take a human-centric approach to problem-solving and product development, emphasizing empathy, collaboration, and experimentation. The position requires partnering with UX/UI and software engineering teams to design, develop, test, launch, and sustain software applications. The ideal candidate will have proven experience with diverse CMS architectures, product management, design thinking methodologies, Agile software development, and team leadership. Exceptional written and verbal communication skills are required, as well as an ability to present to cross-functional partners, peers, and senior executives/leadership.
Description
In this role you will identify new enhancement opportunities, define business and technical requirements, and partner with software engineering teams to develop, test, and execute plans. You will lead design and development efforts by conveying a vision to the team, outlining requirements in a product backlog, and prioritize it based on business value. This position requires you to perform traditional Product Owner responsibilities in a Scrum team, including writing user stories and acceptance criteria. You will dive deep into the data, becoming a subject matter authority in our key performance indicators. You will develop a solid understanding of the team's existing technical implementations and operational processes, and use that knowledge combined with data-driven insights to create informed requirements for new customer-facing features, product enhancements, and improvements.
You will establish strong working relationships with engineering teams, designers, and business partners across the company. It's critical that you be able to effectively communicate technical concepts to both software developers and non-developers / business partners. You'll need to plan and implement data-gathering activities to ensure the product is meeting customer and business needs. You are able to handle complex, sensitive and fast changing assignments. You will investigate, test, and deliver new technical solutions to help power self-solve opportunities for customers seeking resolution to an issue or seeking to learn more about their Apple products.