Senior Departmental Information Systems Coordinator

Salary: $2,956.96 - $4,035.84 Biweekly
Location : Sheriff's Office 1414 Natividad Road Salinas, CA
Job Type: Regular Full-Time
Job Number: 25/43J09/03AMO
Department: Sheriff-Coroner
Division: Administration and Indirect Costs
Opening Date: 03/26/2025
Closing Date: 4/25/2025 11:59 PM Pacific

Position Description
SENIOR DEPARTMENTAL INFORMATION SYSTEMS COORDINATOR

$6,407 - $8,744 monthly

Final Filing Date: April 25, 2025
Exam #25/43J09/03AMO
The Sheriff 's Office is comprised of the Administration, Corrections and Enforcement Operation Bureaus. The Sheriff's Office delivers public safety to the residents of Monterey County by providing 24-hour uniformed patrol, investigations, custody services, court security, and law enforcement support.
The Administration Operations Bureau-Information Systems Unit (ISU) of the Monterey County Sheriff's Office is seeking an individual with experience in public safety system support, applications, databases, hardware, and incident response. The ISU is responsible for information system technology and supporting public safety systems along with performing help desk support. Assignments will include purchasing, updating, and maintaining computer hardware and software materials, ensuring proper system setup and upgrade, and coordinating with County IT staff and/or vendors to identify and solve problems.
This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.
The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis County-wide.
THE SUCCESSFUL CANDIDATE

Will have a proven track record demonstrating the following knowledge, skills, and abilities:
Working knowledge of:

• Capability and limitations of various computer operating systems including DOS, Windows and networks
• Computer applications used in data management
• Terminology related to computer hardware, software, network and peripheral equipment
• Methods of error research and troubleshooting.
• Some positions may require some knowledge of specialized automated systems and general application unique to the operating department from a user perspective.

• Some positions may require a working knowledge of the functions, regulations, services, programs and operations of the specific department.

Skill and Ability to:

• Evaluate and interpret automated information systems functions from a user perspective
• Identify, evaluate, and research application systems problems and coordinate corrective actions, as required, with computer support personnel
• Maintain confidentiality of information in accordance with legal standards and/or County regulations
• Organize, prioritize, schedule and coordinate workflow to meet project deadlines
• Communicate effectively with all levels of staff in the organization both orally and in writing
• Maintain cooperative relationships with co-workers, members of the public and others contacted through the course of work; respond in a positive manner to supervision and direction; and attend and perform duties on a regular, reliable and consistent basis
• Utilize effective judgment regarding establishment and maintenance of application system features such as registration, user profiles, system access security, e-mail administration, and appointment schedule templates
• Plan, assign and coordinate the work of subordinate staff

Examples of Duties

• Acts as a resources person for users of an automated system(s) applications; Answers questions and resolves problems related to use and operation of the application; Coordinates a central help desk to resolve problems.
• Coordinates with computer support personnel in identifying and resolving problems with the system, including programs, workstations and other related hardware and software.
• Assures system security; monitors personnel registration and security including authorizing user access to system functionality; Performs consistent backup and recovery operations; Monitor batch results and correct batch problems.
• Documents and tracks system problems and writes reports on issues; Writes or assists in writing and revising procedures, instructional materials or staff development tools for systems-related training.
• Develops other system training material for users or recommends other training resources as needed.
• Serves as a lead worker over subordinate staff; schedules, assigns and reviews the work of subordinate staff.
• Confers with operating department personnel regarding changes in manual and computer system design; Collaborates with others to improve the effectiveness of the system and to make recommendations for systems and procedures improvements; Stays abreast of the new automated systems procedures and prepares on-line bulletins to inform users of changes or additions.

To view the complete job description, please visit the Monterey County website:

Examples of Experience/Education/Training
Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:

• Two years of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems, which include modifying or interfacing office automation software or application environments.

Additional Information
CONDITIONS OF EMPLOYMENT

The required conditions of employment include, but are not limited to the following:

• Some positions may require applicants to successfully pass a complete and thorough background investigation, which includes a voice stress analysis or polygraph examination
• Provide a telephone number or means in which employee can be reached

• Possess a valid California Class C driver license at the time of appointment and possess and maintain a satisfactory driving record or provide evidence of suitable transportation which is approved by the appointing authority.

BENEFITS:

Monterey County offers an excellent benefits package. To view the J Unit Benefit Summary please visit our website . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.
NOTES:

As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.
Application and Selection Procedures

Apply On-Line at

by Friday, April 25, 2025, 11:59 PM(PST)
or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Human Resources Department

168 W. Alisal St., 3rd Floor

Salinas, CA 93901

Phone: (831) 755-3702 Fax: (831) 775-8033
The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.
EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION

Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Anna Marie Olds, Human Resources Technician, at (831) 755-3702 or .
01

Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Your responses to the questions will be reviewed and scored in a Qualifications Appraisal evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as this information will be critical in the competitive assessment to identify those candidates to be invited to continue in the examination process. A response of "see resume" or "see application" will deem your responses to the supplemental questions as incomplete. Note: All application materials submitted will be reviewed along with your supplemental questions and County of Monterey application.

• I have read and understand the supplemental questions instructions.

02

Please describe your education, training and/or experience that demonstrates your knowledge, skill and ability to practice good customer service as an IT professional. Please include your understanding of why this practice is a priority for public service organizations.
03

Please describe your education, training and/or experience that demonstrates your knowledge, skill and ability to analyze, program, install and/or maintain computer software applications, Systems, and hardware.
04

Please describe your education, training and/or experience that demonstrates your knowledge, skill and ability to manage and maintain mobile devices such as iPhones, Laptops and Tablets.
Required Question