Systems Analyst

Salary: $66,955.20 - $97,073.60 Annually
Location : Gahanna, OH
Job Type: Full Time
Job Number: 20250328c
Department: Information Technology
Opening Date: 03/28/2025
Closing Date: 4/13/2025 11:59 PM Eastern
FLSA: Exempt
Bargaining Unit: 10

Job Summary

Under direction, is responsible for performing a range of systems administration activities that include troubleshooting, installing, upgrading, and configuring assigned operating system(s), and providing reliable daily systems maintenance, evaluation and support; performs related duties as required. The position works with internal customers to maintain a network update schedule and works to resolve security issues with the City's computer systems. The position also assists in the management and maintenance of a variety of Microsoft Server roles.

Starting Salary Range: The starting salary is between the minimum and midpoint of the range ($66,955.20 - $82,014.40). Candidates will start at the minimum of the range unless their skills, experience, education, or other factors exceed the qualifications for the position.
Essential Job Functions

• Assists in the management, troubleshooting and maintenance of a variety of Microsoft Server roles including Active Directory, MDT, DHCP, DNS, Group Policy, Print Server, SQL, and IIS.
• Maintains day-to-day operation of operating systems (OS) including but not limited to upgrades, systems backups and recovery, user accounts, security logs, shell scripting, and systems health status.
• Analyzes and resolves problems associated with server hardware and operating systems software; detects, diagnoses, reports, and/or corrects system/server problems; communicates with programmers and other IT staff to resolve these issues; closes help desk tickets as maintenance work is completed and/or problems are resolved.
• Assists in the management of M365 (Exchange, Entra, Azure, Purview, and Security).
• Coordinates and communicates network maintenance schedule, repairs, and downtime to appropriate staff for communication to clients/users; coordinates hardware and software repair issues in conjunction with support personnel.
• Monitors, analyzes, and resolves security issues regarding computer system; evaluates and installs security patches; remains current on operating system vulnerabilities.
• Installs new hardware and software packages; modifies and adapts software features and structures to meet the needs of the clients; provides technical assistance to clients and end-users.
• Writes system documentation, program specifications, production procedures, and/other documentation that may include user manuals and instructions; maintains accurate documentation and administrative information for the operating systems.
• Participates in Citywide information technology projects.
• Confers with management to determine user requirements, procedures, and problems in order to improve efficiency and effectiveness of existing operating systems or to create new systems; researches, analyzes and tests application or system software for compatibility and capability to perform necessary job assignments.

** Regular, predictable, and punctual attendance is required.
Minimum Qualifications

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job. A typical way to qualify is bachelor's degree in computer science, Engineering, or related field or equivalent experience and two (2) years' experience and responsibility with Microsoft System administration, Active Directory, Group policy, SAN environments, virtual environment, holistic system security.

Licensure or Certification Requirements
Current and valid Ohio driver's license with an acceptable drivers abstract in order to meet criteria for insurability established by the City of Gahanna. Industry recognized certifications are preferred.

Knowledge, Skills and Abilities
Knowledge of:

• Considerable knowledge of operating systems, and related hardware and software, Computers, servers, operating systems, firewalls, fiber optics, virtualization, network design, and technologies.
• Troubleshooting and diagnostic techniques.
• Considerable knowledge of systems administration practices such as OS installation, system setups, systems tuning, performance monitoring, account management, systems backup/restore, and peripheral installations
• Microsoft Windows Operating Systems.
• All computer applications and hardware related to performance of the essential functions of the job.
• Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate policies, procedures, rules and regulations.
• Office practices, equipment and forms control.
• General knowledge of database principles, documentation and report writing procedures

Skill in:

• Thinking logically and exercising technical judgment in troubleshooting computer applications and programs.

• Managing multiple complex projects simultaneously.
• Evaluate the capabilities of computer hardware and software
• Planning and integrating information delivery systems with organizational objectives

• Working with a high degree of accuracy and attention to detail.
• Working in harmony with coworkers and employees in other departments.

Ability to: (Mental and Physical Abilities)

• Speak and write effectively, including electronically.
• Read documents to gather technical information.
• Prepare and maintain records
• Establish and maintain effective working relationships with others.
• Communicate technical concepts and solutions to non-technical personnel
• Sit regularly, see clearly; hear; read and write; walk; stand; grasp and hold objects; continuously keyboard; and occasionally drive, work at night, or lift moderate objects up to 25 pounds.

Important Job Functions

• Able to participate in an on call rotation.

• Provides backup help desk support to users when needed or on requests that require a higher level of skill or experience.
• Works with outside vendors/contractors.
• Participates in professional activities to remain knowledgeable regarding developments in the field of systems administration.
• Performs other related duties as assigned by supervisor.

Working Conditions:

• Working time may require irregular hours, and/or on-call status.

• Work is performed in a normal office environment with some exposure to outdoor temperatures or dirt and dust.
• The incumbent's working conditions range from moderately quiet to very loud.

The City of Gahanna offers comprehensive benefit packages including health insurance, prescription drug insurance, employer-paid dental and vision insurance, Health Savings Account contributions, life insurance, supplemental life insurance, AD&D insurance, retirement benefits, deferred compensation programs, and an Employee Assistance Program. The City also offers vacation, personal time, sick leave, paid holidays, flex time, and public service credit (when applicable). In addition, the City also offers college tuition reimbursement, employer-paid professional development, and an annual service credit. *Subject to change with collective bargaining agreement and/or salary ordinance changes.
01

Indicate the highest level of education obtained:

• No High School Diploma or equivalent achieved
• High School diploma or equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Higher

02

Please indicate your years of experience with Microsoft System administration, Active Directory, Group policy, SAN environments, virtual environment, holistic system security

• Less than 2 years
• 2 years
• More than 2 years

Required Question