Service Engineer III
Apply NowCompany: Accelleron Industries AG
Location: Deer Park, NY 11729
Description:
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Position Summary
Individual contributors with technical responsibilities who may direct the work of lower-level professionals, provide technical consulting, or manage end-to-end jobs usually by coordinating other contractors, technicians or ship's crew. They make technical decisions and recommendations and are responsible for the outcome of the job.
Job Description
1. Service Delivery
Execute service work with low to high complexity according to work instructions and in accordance with standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers.
2. Customer Approach
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers. Identify new Service business opportunities for the company.
3. Materials & Supply
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
4. Documentation & Reports
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Leads the effort to document the implicit service knowledge in a knowledge management system.
5. Trouble Shooting
Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots simple to complex equipment failure and makes recommendations to avoid repeating the problem in the future.
6. Operational Excellence
Proactively identifies suggestions for product, quality and customer service improvement. Provides recommendations to management to improve operations and customer service and discusses them for changes.
7. Health, Safety & Integrity
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
8. Processes and Tools
Consistently applies functional processes considering links to other teams.
Main Accountabilities
- Act as representative of the OEM during interaction with the customer
- Prepare the tools, equipment and parts needed for a service job and understand the scope
of the job to be performed
- Ensure that the documentation for the job is available. Ask for advice in cases some steps
are not known.
- Briefing with service coordinator, head of workshop or supervisor about the expected
situation on site.
- Checking all relevant information of turbochargers in ATURB beforehand
- Execute a pre risk assessment on site, briefing with crew member on ongoing other
activities and instruction for board equipment
- Working according to working instructions and adhering to regulatory and company OHS
policy
- Perform services according to the scope defined within the work order
- Coordinate work order deviations in the scope with service coordinator and customers
representative on board
- Create service reports, time sheets & delivery note, duly signed by customer with ATURB
MOBILEATURB MOBILE
- Recommendation to customer for immediate and future service requirements, provide
feedback to service coordinator or end user sales
- Collecting information about other turbochargers installed on site, informing service
coordinator
- Complete data collection (incl ATURB MOBILEATURB MOBILE)
- Self-study of technical documentation
- Maintenance of tools and equipment
- Input for continuous process improvement
- Maintaining a clean and proper working environment
- Support service availability targets (24/7 service availability)
- Participate in DIVISION and local training programs
Proactively identifies suggestions for product and quality improvement and communicates them further in the Turbo Systems organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Benefits Overview
At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include:
Health & Wellness
Financial Security
Work-Life Balance
Professional Development
Additional Perks
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.
Accelleron Data Privacy Statement:accelleron-industries.com/privacy-notice/candidate
Position Summary
Individual contributors with technical responsibilities who may direct the work of lower-level professionals, provide technical consulting, or manage end-to-end jobs usually by coordinating other contractors, technicians or ship's crew. They make technical decisions and recommendations and are responsible for the outcome of the job.
Job Description
1. Service Delivery
Execute service work with low to high complexity according to work instructions and in accordance with standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers.
2. Customer Approach
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers. Identify new Service business opportunities for the company.
3. Materials & Supply
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
4. Documentation & Reports
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Leads the effort to document the implicit service knowledge in a knowledge management system.
5. Trouble Shooting
Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots simple to complex equipment failure and makes recommendations to avoid repeating the problem in the future.
6. Operational Excellence
Proactively identifies suggestions for product, quality and customer service improvement. Provides recommendations to management to improve operations and customer service and discusses them for changes.
7. Health, Safety & Integrity
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
8. Processes and Tools
Consistently applies functional processes considering links to other teams.
Main Accountabilities
- Act as representative of the OEM during interaction with the customer
- Prepare the tools, equipment and parts needed for a service job and understand the scope
of the job to be performed
- Ensure that the documentation for the job is available. Ask for advice in cases some steps
are not known.
- Briefing with service coordinator, head of workshop or supervisor about the expected
situation on site.
- Checking all relevant information of turbochargers in ATURB beforehand
- Execute a pre risk assessment on site, briefing with crew member on ongoing other
activities and instruction for board equipment
- Working according to working instructions and adhering to regulatory and company OHS
policy
- Perform services according to the scope defined within the work order
- Coordinate work order deviations in the scope with service coordinator and customers
representative on board
- Create service reports, time sheets & delivery note, duly signed by customer with ATURB
MOBILEATURB MOBILE
- Recommendation to customer for immediate and future service requirements, provide
feedback to service coordinator or end user sales
- Collecting information about other turbochargers installed on site, informing service
coordinator
- Complete data collection (incl ATURB MOBILEATURB MOBILE)
- Self-study of technical documentation
- Maintenance of tools and equipment
- Input for continuous process improvement
- Maintaining a clean and proper working environment
- Support service availability targets (24/7 service availability)
- Participate in DIVISION and local training programs
Proactively identifies suggestions for product and quality improvement and communicates them further in the Turbo Systems organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Benefits Overview
At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include:
Health & Wellness
- Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs.
- Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses.
- Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health.
Financial Security
- Competitive Salary: We offer market-competitive pay with regular reviews.
- Retirement Plan: 401(k) plan with company matching to help you save for the future.
- Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage.
Work-Life Balance
- Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
- Flexible Work Options: Depending on the role, we offer options for hybrid or remote work.
- Parental Leave: Paid leave for new parents to bond with their child.
Professional Development
- Learning & Development: Access to training programs, certifications, and courses to help you grow professionally.
- Tuition Reimbursement: Support for continuing education and professional certifications.
- Career Advancement: Opportunities for career development, internal mobility, and leadership training.
Additional Perks
- Employee Discounts: Discounts on products, services, or memberships.
- Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
- Social Events: Company-sponsored events and activities to build a sense of community.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.
Accelleron Data Privacy Statement:accelleron-industries.com/privacy-notice/candidate