Safety and Security Base Services Liaison

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Company: King County, WA

Location: Seattle, WA 98115

Description:

Salary: $47.51 - $57.43 Hourly
Location : Seattle, WA
Job Type: Career Service, Full Time, 40 hrs/week
Job Number: 2025SO23647
Department: MTD - Metro Transit
Division: Safety, Security, and Quality
Opening Date: 03/28/2025
Closing Date: 4/13/2025 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: C4 : PROTEC17-P&T-MTD
Full- or Part-Time: Full Time
Hours/Week: 40 hours/week

Summary
Learn how Metro connects you with what matters
This opportunity is open to current King County Employees only.

The Safety, Security, and Quality Assurance (SSQA) Division at Metro Transit is seeking two (2) Safety and Security Base Services Liaisons to join our Safety and Security Servicesteam to support the Rail Division.
The Safety and Security Base Services Liaison is essential for promoting and ensuring the safety and security of Metro's Operations. By bridging the gap between frontline employees, Transit Operations staff, and the Transit Police Unit, the Safety and Security Base Services Liaison facilitates effective communication and collaboration by streamlining reporting processes, assisting with safety committee activities such as outreach and tabling, and ensuring compliance with safety standards. This role includes organizing safety and security trainings, conducting regular field visits, and retrieving, processing, and distributing CCTV footage following chain of custody protocols.

By serving as the critical connection point in these processes, the Safety and Security Base Services Liaison ensures that frontline employees are well-equipped to interact with safety and security processes and systems across Metro's operations and maintains the integrity and accuracy of records provided to Base Chiefs, Superintendents, Transit Police, SSQA, Risk Management, and other internal and external clients. This work directly supports Metro's ability to provide faster, more efficient customer service to our employees, clients, and community.

The Safety and Security Base Services Liaison is a Project/Program Manager II (PPM II) classification and will report to the Safety and Security Services Superintendent.
About the Safety, Security & Quality Assurance Division: King County Metro Transit's SSQA Division provides leadership and the highest level of support and customer focus to continuously improve Metro's safety culture and security practices to best protect Metro employees, patrons, and the communities we serve from unintentional and intentional harm.
Recruitment Information: This recruitment will be used to fill two (2) career service Safety and Security Base Services Liaison positions. This recruitment may also generate an eligibility pool for future Career Service positions in this classification within the Safety and Security Services team, valid for use up to 12 months at the discretion of the hiring authority. This recruitment is open to current King County Employees only and external candidates will not be considered at this time.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.As a Safety and Security Base Services Liaison, you will also:

  • Provide consultant and informational support to internal and external customers including coordinating and engaging with various work groups, entities, operators, and others.
  • Perform tabling to help support, educate, and familiarize employees with report writing and other resources.
  • Track reporting compliance for Operations employees using Security Incident Reports (SIRs) / Safety and Security Management (SSaM) reports and maintain a daily data tracker.
  • Support survey, outreach, and tabling efforts to gain insight from end users.
  • Streamline reporting access, develop user guides, and provide training and support to ensure effective use of SSaM.
  • Collaborate with SSQA Data Administrator to implement changes and provide feedback.
  • Monitor, track, and follow up on safety and security vulnerabilities and action items including conducting regular field visits and working with Transportation Safety & Security Administrators and Sound Transit partners to implement mitigations.
  • Organize, support, and actively participate in Safety and Security committee activities including events representing SSQA.
  • Work to standardize committees across all bases and facilities.
  • Develop, track, monitor, support, and evaluate projects and programs.
  • Monitor, address, and follow up on Security Incident Reports (SIRs), including coordinating with law enforcement, risk management, and operators, submitting after-action reviews, and resolving low-level incidents.
  • Post and update safety and security materials such as base bulletins, Transit Safety Journals, OSHA 300, and Operations safety reports.
  • Create, coordinate, and support efforts to promote and advocate for safety related items, information, and initiatives including participation in tabling, events, and campaigns.
  • Assist Emergency Management in conducting building life safety audits including fire drill tracking and reporting.
  • Research and follow up on various Operators' action items such as near miss locations, signage in Transit centers, and frequent accident locations as well as completing after-action reports.
  • Assist in delivering safety and security orientations and trainings.
  • Assist in developing incident investigation reports, including assisting the safety officer with retrieving, processing, and distributing CCTV videos as needed, and general record management.
  • Serve as a point of contact for providing safety and security information and scheduling for items including but not limited to reporting, rereads, and accident review boards.
  • Coordinate, support, and assist Transportation Safety Administrators with various tasks such as:
    • assisting in delivery of NEOGOV trainings
    • providing supporting information regarding base needs/issues/trending topics
    • organizing and supporting campaigning for safety items
    • assisting in Facilities Inspections
    • resolving State of Good Repair Safety Reports
    • developing a new Job Hazard Analysis and performing an annual review
    • assisting with the monitoring of CAPs log compliance
    • assisting investigations of safety events including gathering and compiling relevant information
  • Perform other duties as assigned.

Safety and Security Base Services Liaisons must model the following critical competencies:
  • Accountability: Holds self and others accountable to meet commitments.
  • Conflict Management: Handles conflict situations effectively.
  • Effective Communication Skills: Clearly and effectively communicates across various platforms to diverse audiences while ensuring understanding.
  • Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.
  • Quality Decision-Making: Thinks critically and makes good, timely decisions
  • Planning and Aligning: Plans and prioritizes work to meet commitments aligned with organizational goals
  • Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies

Experience, Qualifications, Knowledge, Skills
We are looking for candidates who meet the following MINIMUM (required) qualifications:
  • Experience providing technical guidance, support, and collaboration to diverse audiences in complex environments OR any combination of experience and education which provides the applicant with the desired skills, knowledge, and ability required to perform the work.
  • Demonstrated ability to coordinate and work collaboratively with diverse groups of individuals in a variety of different positions and locations.
  • Excellent written and oral communication skills to provide assistance, support, and education including the ability to communicate technical information to non-technical audiences effectively.
  • Demonstrated writing skills including strong attention to detail and ability to ensure accuracy and completeness.
  • Organizational, time management, and data management skills to effectively manage multiple projects and tasks simultaneously.
  • Demonstrated experience or skill tracking and analyzing data, solving complex challenges, and making recommendations based on analysis.
  • Demonstrated passion for and commitment to equity, social justice, diversity, and inclusion.
  • Demonstrated commitment to ensuring safety and security in current and past roles.
  • Experience building and maintaining effective working relationships with a diverse range of internal and external customers, clients, employees, and officials.
  • Proficiency with computer software and applications including Microsoft Office Suite products.
  • Demonstrated initiative and resourcefulness when problem solving including identifying barriers and problem areas within programs and processes and make improvement suggestions.

DESIRED qualifications include:
  • Knowledge of safety and security protocols, reporting processes, emergency preparedness, and job hazard analyses.
  • Awareness of Metro and ATU 587 policies about the appropriate use of video.
  • Familiarity or experience with SIRs and SSaM.
  • Technical proficiency with CCTV systems and computers.
  • Familiarity with Metro's fleet management, deployment, and hosteling program.
  • Demonstrated experience effectively de-escalating others.
  • Knowledge of transit operations.
  • Experience and skill in safety and security report-writing.
  • Experience or skill in continuously improving programs or processes in complex environments.
  • Knowledge of and respect for maintaining chain-of-custody protocols.


Necessary Special Requirements
Altered Work Schedule: Employees will work 40 hours per week on a flexible work schedule approved by their immediate supervisor with typical work hours between 6:00 a.m. and 6:00 p.m. Monday through Friday. Employees must be willing and able to work an altered schedule, including swing and graveyard shifts as needed.

Driver's Abstract Review: Applicants must possess a valid driver's license with acceptable five-year driving record (to be verified via a Driver's Abstract review prior to employment). Any of the following violations in the last five years will automatically disqualify candidates under consideration:
  • Reckless or negligent driving
  • Driving under the influence or driving while intoxicated
  • Hit and run accident citation
  • Vehicular homicide or vehicular assault
  • Open container citation
  • More than one at-fault accident (does not include non at-fault accidents)
  • Any 1 suspension for a moving violation
  • 3 or more moving violations
  • Any license suspension, revocation, cancellation or disqualification based on a traffic or moving violation
  • License restrictions (such as an ignition interlock device requirement)
  • Any convictions for reckless or negligent driving, hit and run, leaving the scene of an accident, driving while under the influence of alcohol or drugs, vehicular assault or homicide
  • Any alcohol, drug or test refusal related occurrences
  • Any other driving record incidents or occurrences that provide a reasonable basis to question the applicant's ability to provide safe and public transportation

Employees must possess a Washington State driver's license within 30 days of hire.
Background Check Requirement: Where the criminal conviction relates reasonably to the fitness to perform the job duties, Metro Transit has a responsibility to ensure a safe and reliable public transportation system for its passengers and its employees. The following criminal convictions may establish an impermissible nexus with positions that require interaction with the general public and/or, unsupervised access to other employees or the general public and/or, responsibility for the maintenance and safety of Metro Transit property:
  • Crimes of a sexual nature committed against an individual including, but not limited to, rape, child molestation, and unlawful sexual acts.
  • Any crime of a sexual nature that results in inclusion on the national sex offender registry.
  • Crimes involving violent or assaultive behavior including, but not limited to, murder, manslaughter, rape, robbery, assault, battery, kidnapping, extortion, carrying or use of a deadly weapon.
  • Crimes involving the physical control, sale, use, transportation of controlled substances, and/or operating a motor vehicle while under the influence of drugs or alcohol. Note - the nexus of prior misdemeanor and gross misdemeanor convictions related to marijuana should be evaluated carefully in light of SB 5605, Misdemeanor Vacating for Marijuana.
  • Crimes involving dishonesty such as fraud, embezzlement, the mishandling, theft, and/or the misappropriation of funds or property, or possession of stolen property.
  • Crimes involving serious or repeated discrimination or harassment based on race, creed, color, religion, sex, gender identity, disability, or sexual orientation (municipal law applies in Seattle).
The above do not constitute a comprehensive list of convictions with a potential nexus to Metro Transit classifications, nor do they automatically disqualify an applicant from further employment consideration. For additional information please refer to:

Supplemental Information
Who may apply: We are accepting applications from all qualified current King County employees. Applications from the general public will not be considered.

How to apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Talent Advisor, Sarah Ottele at
The following application materials are required:
  • An online King County application updated with accurate contact information and relevant work history going back at least 5 years (or more, if necessary) including all job duties, dates of employment, and reasons for leaving explained clearly.
  • Completed supplemental questions.
  • A cover letter no more than two pages detailing how your knowledge, skills, and experience align with the duties and qualifications of this position and would contribute to your success in this role.

  • NOTE: Additional documents (such as resumes) will not be reviewed if attached to your application. Please ensure all relevant work history and experience is provided on your King County application and do not attach additional documents outside of the required cover letter.

    To learn more about King County's hiring process including how to receive technical support with the application system, please visit Find a job with us - King County, Washington. For additional resources and career support services, please visit King County's Workforce Development website.
    Selection Process: Applications will be screened to determine whether candidates meet the minimum qualifications, as well as for clarity, completeness, and responsiveness to the application instructions above. Applications submitted without the required application materials may be deemed incomplete and be removed from consideration. The most competitive applicants may be invited to participate in one or more interviews and/or other selection process elements. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record review or reference check, driver's abstract review, and background check.
    Position Details: This position is non-exempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. Employees will work 40 hours per week on a flexible work schedule as approved by their immediate supervisor with typical work hours between 6:00 a.m. and 6:00 p.m., Monday through Friday. Employees must be willing and able to work an altered schedule, including swing and graveyard shifts as needed. Employees may be required to work extended hours, weekends, and holidays. Work will generally be performed at various Rail bases but may require travel to other Metro bases and locations within the Metro service area.

    Classification / Job Code / Grade / Union: Project/Program Manager II / 243207 / 58 / Protec17 (C4)
    Forbes named King County as one of Washington State's best employers.
    Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

    Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
    King County is an Equal Employment Opportunity (EEO) Employer

    No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
    King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
    • Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
    • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
    • Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
    • Transportation program and ORCA transit pass
    • 12 paid holidays each year plus two personal holidays
    • Generous vacation and paid sick leave
    • Paid parental, family and medical, and volunteer leaves
    • Flexible Spending Account
    • Wellness programs
    • Onsite activity centers
    • Employee Giving Program
    • Employee assistance programs
    • Flexible schedules and telecommuting options, depending on position
    • Training and career development programs
    For additional information about employee benefits, visit our

    This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

    NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

    For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
    01

    Please explain your experience providing technical guidance, support, and collaboration to diverse audiences in complex environments. If you do not have this experience, please write N/A.
    02

    Which desired qualifications do you possess?
    • Knowledge of safety and security protocols, reporting processes, emergency preparedness, and job hazard analyses.
    • Awareness of Metro and ATU 587 policies about the appropriate use of video.
    • Familiarity or experience with SIRs and SSaM.
    • Technical proficiency with CCTV systems and computers.
    • Familiarity with Metro's fleet management, deployment, and hosteling program.
    • Demonstrated experience effectively de-escalating others.
    • Knowledge of transit operations.
    • Experience and skill in safety and security report-writing.
    • Experience or skill in continuously improving programs or processes in complex environments.
    • Knowledge of and respect for maintaining chain-of-custody protocols.
    • None of the above

    03

    Are you willing to work flexible shifts, AND any shift necessary (including grave and swing shift) to perform the job responsibilities?
    • Yes
    • No

    04

    Are you willing and able to travel to and work at various Rail bases, Bus bases, and other locations within King County Metro's service area?
    • Yes
    • No

    05

    MTD - Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant?ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff?ANDDo you possess the skills and abilities to qualify for this position?
    • Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
    • No.

    06

    If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
    07

    Please indicate the type of Driver's License(s) you possess. (select all that apply)
    • A valid standard Washington State driver's license
    • Valid Class A CDL
    • Valid Class B CDL
    • Air brake restriction removed
    • Passenger endorsement
    • Valid CLP (Commercial Learner's Permit) in my possession
    • I do not currently have a valid driver's license but understand I must obtain a valid Washington State driver's license within 30 days of hire
    • I have had a driver's license in a state other than Washington within the last 5 years

    08

    If you indicated above that you have had a license in a state other than Washington in the last five years, list the state(s) and the years the license(s) was valid. Otherwise, please enter "N/A."
    09

    Has your license been revoked or suspended in the last five years? Please indicate how many times, regardless of reason.
    • Yes- My license has been revoked or suspended ONE TIME in the last five years
    • Yes- My license has been revoked or suspended MORE THAN ONE TIME in the last five years
    • No- My license has NOT been revoked or suspended in the last five years

    10

    If your license has been revoked or suspended in the last five years, please indicate the reason(s) below. (select all that apply)
    • Moving violation(s)
    • Unpaid parking ticket(s)
    • Unpaid traffic ticket(s)
    • Child support balance due
    • N/A-My license has not been revoked or suspended in the last five years

    11

    Do you have any of the following violations on your driving record in the last five years? (select all that apply) Note: If selected for this position, your full five-year driving abstract will be evaluated as a part of the contingent offer process.
    • Reckless or negligent driving
    • DWI/DUI - driving under the influence of drugs or alcohol
    • Hit and run incident (you were the driver in violation)
    • Vehicular homicide or vehicular assault citation
    • Open container violation
    • One at-fault accident
    • More than one at-fault accident
    • None of the above

    12

    Do you have any of the following violations on your driving record in the last TWELVE months? (select all that apply)
    • Following too closely
    • Failure to stop
    • Failure to yield right of way
    • Speed too fast for conditions, or speeding 15+ miles over the posted limit
    • Improper lane change
    • Improper or erratic lane changes to include improper overtaking on the right, improper overtaking on the left, or improper driving to the left of center of roadway
    • Reckless endangerment of emergency zone or roadway workers
    • None of the above

    13

    If selected for this position, a criminal background check will be conducted as a part of the contingent offer process. Do you understand and consent to this process?
    • Yes
    • No

    Required Question

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