Maintenance Program Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

DUTIES & RESPONSIBILITIES (to include, but not limited to):

• Maintenance Program Development & Implementation
  • Develop, implement, and maintain a proactive maintenance program, incorporating preventive, predictive, and corrective maintenance strategies.
  • Oversee the 52-week critical maintenance calendar, ensuring timely execution of maintenance activities.
  • Ensure compliance with the Aligned Runbook guidelines, industry best practices, and regulatory requirements.
  • Manage change requests, MOPs, SOPs, and EOPs related to maintenance activities.
• Personnel & Team Management
  • Lead, mentor, and supervise a team of maintenance technicians and support staff.
  • Conduct quarterly and annual performance reviews, career development planning, and new hire interviews.
  • Ensure completion of training and drills for all maintenance personnel.
  • Oversee PTO/timecard approvals and workforce scheduling to optimize efficiency.
  • Foster a culture of safety, accountability, and continuous improvement.

• Vendor & Contractor Management
  • Manage relationships with third-party vendors and contractors, ensuring adherence to contracts and service agreements.
  • Oversee vendor onboarding, contract negotiations, and annual business reviews.
  • Review vendor invoices, quotes, POs, and budget allocations for maintenance-related expenses.
  • Ensure vendors comply with all maintenance protocols, safety guidelines, and operational requirements.
• Maintenance Execution & Quality Control
  • Conduct QA/QC (Quality Assurance/Quality Control) reviews of all maintenance activities.
  • Perform PM (Preventive Maintenance) and WO (Work Order) audits to ensure adherence to standards.
  • Ensure that digital rounds and maintenance logs are accurately recorded and maintained.
• Compliance, Safety & Risk Management
  • Maintain and enforce safe work practices and procedures for both employees and contractors.
  • Participate in client-based and internal audits, preparing all required documentation.

• Budgeting & Cost Management
  • Assist in the development and management of OPEX (Operational Expenditures) and CAPEX (Capital Expenditures) budgets for maintenance operations.
  • Track and optimize maintenance costs while ensuring high service levels and operational reliability.
  • Oversee spare parts inventory management, ensuring availability of critical components.
• Stakeholder & Customer Engagement
  • Serve as a key liaison for customer maintenance-related inquiries and escalations.
  • Coordinate customer notifications for scheduled maintenance and observed maintenance evolutions.
  • Collaborate with cross-functional teams, including Facility Managers, Site Directors, and Service Delivery teams, to align maintenance with broader operational goals.
  • Support fit-outs and audits, ensuring a seamless maintenance process.

DESIRED SKILLS & QUALIFICATIONS:

• Education: Bachelor's degree in Facilities Management, Engineering, Operations, or related field preferred.
• Experience: Minimum 5+ years of maintenance management experience, preferably in a data center or industrial setting.
• Certifications & Licenses: Professional certifications in mechanical, electrical, or maintenance-related disciplines preferred.
• Technical Proficiency: Strong understanding of MEP (Mechanical, Electrical, and Plumbing) systems, instrumentation, and critical infrastructure.
• Project Management: Proven experience in maintenance project planning, scheduling, and execution.
• Budget & Cost Management: Ability to manage maintenance budgets, cost tracking, and financial planning.
• Software Skills: Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) and CMMS (Computerized Maintenance Management Systems).
• Analytical Thinking: Ability to interpret maintenance data, identify trends, and drive efficiency improvements.
• Communication & Leadership: Excellent ability to communicate technical concepts, mentor staff, and coordinate across teams.
• Adaptability: Ability to manage multiple tasks, work under pressure, and respond to emergency situations.
• Travel Requirement: Occasional travel may be required for training, site visits, or business-related projects.

GENERAL COMPETENCIES:

• Leadership & Team Development: Effectively mentors and guides maintenance personnel.
• Safety & Compliance Management: Ensures safe and regulatory-compliant maintenance operations.
• Project & Vendor Management: Successfully coordinates maintenance projects and vendor relationships.
• Operational Excellence & Problem-Solving: Identifies inefficiencies and implements corrective actions.
• Customer Service & Communication: Maintains strong client relationships and ensures timely issue resolution.
• Change Management & Adaptability: Handles evolving business needs and maintenance challenges effectively.
• Ethical Standards & Professionalism: Upholds company values and fosters a culture of integrity.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Regularly required to stand, walk, and use hands for maintenance tasks and inspections.
• Frequently required to climb, balance, bend, stoop, kneel, or crawl when performing maintenance duties.
• Occasionally exposed to high noise levels, extreme temperatures, and moving mechanical parts.
• Exposure to chemicals, airborne particles, and confined spaces may be required.
• Must be able to lift or move up to 50 pounds when necessary.
• Work is primarily on-site with occasional travel required.

COMPENSATION:

• $120,000 - $130,000/yr