FLEX Analyst, Service Delivery Data and Analytics
Apply NowCompany: Marriott International
Location: Bethesda, MD 20817
Description:
Job Description
This is a temporary position.
As a member of the Service Delivery Data and Analytics team, the Analyst will partner with Product, Infrastructure, Engineering, Vendors, and Support teams to produce and provide visibility and insights through data and reporting. They will also work with other other members of the Service Delivery team to produce reporting and analysis on the effectiveness of strategic initiatives and the OKRs of the organization. This is a technical analyst role that requires collaboration with multiple Global Technology teams.
Candidate Profile:
Education and Experience
Required:
Undergraduate degree or equivalent experience/certifications
5+ years of experience in Information Technology (IT) and/or analytics roles, including:
3+ years of experience scoping, developing, and implementing complex data schemas and reports using modern BI tools (PowerBI, Tableau)
2+ years of experience in technical consulting, requirements gathering, and development of scoped products with presentation of success
Preferred Skills and Expertise
Technical:
Proficiency in data modeling and relational model development
Proficiency in designing and implementing KPI and metric strategies, with the ability to communicate these strategies to stakeholders
Experience leading complex data initiatives with multiple stakeholders and end users
Experience implementing and managing ETL pipelines and developing medallion data models
Experience with core Microsoft Azure data tools like Azure Data Factory and PowerBI report development
Experience with Microsoft SQL Server and writing T-SQL
Experience with Python, PySpark, or R
Experience writing technical documentation
Experience presenting data findings and insights to business partners/leadership
General:
Ability to independently manage technical or process issues, providing executive reporting on issue status
Experience communicating technical material to non-technical business partners to help them interpret data and uncover actionable information
Experience developing KPIs, SLAs, and service metrics
Strong interpersonal, written, and oral communication skills to interact at all levels
Experience interfacing with and influencing business partners
Core Work Activities:
Identify key performance indicators and service metrics. Drive the instrumentation of consistent data collection and the operating review rhythms to ensure compliance
Support Business Application and IT Support Desk activities through data and reporting initiatives
Work with peers and leadership to propose new opportunities for data strategy and insight
Troubleshoot and identify data quality issues and inconsistencies
Work cross-departmentally to align on data platform needs
Lead the development of data strategy for service groups
Define metrics required to deliver sustainment activities with high quality
Explore new tools and methods to continuously improve the data platform and reporting capabilities of the team
Complete special projects and activities, as assigned
Function as a strategic data expert within the department
Develop specific short-term goals and plans to prioritize, organize, and complete work
Institute and teach data management and reporting best practices across the team and organization
Provide direction, influence, and assistance to other teams and individuals as needed
Think creatively, systemically, holistically, and practically to develop, execute, and iterate to move the team forward strategically
Generate and provide accurate and timely results in the form of program reports, executive presentations, etc.
Plan, develop, implement, and evaluate the quality of operations, property support, and technology investments
Delivering on the Needs of Key Stakeholders:
Understand and meet the needs of key stakeholders
Communicate concepts in a clear and persuasive manner that is easy to understand
Demonstrate an understanding of business priorities
Support achievement of performance goals, budget goals, team goals, etc.
Providing Technical Support and Consultation:
Provide technical expertise and leadership within own and other teams
Provide recommendations to improve the effectiveness of processes and programs
Demonstrate advanced knowledge of job-relevant issues, products, systems, technology, and processes
Demonstrate advanced knowledge of function-specific concepts
Apply knowledge, judgment, and actions to achieve business goals
Foresee, identify, and resolve problems
Keep up-to-date technically and apply new knowledge to the job
Perform other reasonable duties as required for this position
The pay range for this position is $30.86 to $48.08 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting, March 28, 2025.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
This is a temporary position.
As a member of the Service Delivery Data and Analytics team, the Analyst will partner with Product, Infrastructure, Engineering, Vendors, and Support teams to produce and provide visibility and insights through data and reporting. They will also work with other other members of the Service Delivery team to produce reporting and analysis on the effectiveness of strategic initiatives and the OKRs of the organization. This is a technical analyst role that requires collaboration with multiple Global Technology teams.
Candidate Profile:
Education and Experience
Required:
Undergraduate degree or equivalent experience/certifications
5+ years of experience in Information Technology (IT) and/or analytics roles, including:
3+ years of experience scoping, developing, and implementing complex data schemas and reports using modern BI tools (PowerBI, Tableau)
2+ years of experience in technical consulting, requirements gathering, and development of scoped products with presentation of success
Preferred Skills and Expertise
Technical:
Proficiency in data modeling and relational model development
Proficiency in designing and implementing KPI and metric strategies, with the ability to communicate these strategies to stakeholders
Experience leading complex data initiatives with multiple stakeholders and end users
Experience implementing and managing ETL pipelines and developing medallion data models
Experience with core Microsoft Azure data tools like Azure Data Factory and PowerBI report development
Experience with Microsoft SQL Server and writing T-SQL
Experience with Python, PySpark, or R
Experience writing technical documentation
Experience presenting data findings and insights to business partners/leadership
General:
Ability to independently manage technical or process issues, providing executive reporting on issue status
Experience communicating technical material to non-technical business partners to help them interpret data and uncover actionable information
Experience developing KPIs, SLAs, and service metrics
Strong interpersonal, written, and oral communication skills to interact at all levels
Experience interfacing with and influencing business partners
Core Work Activities:
Identify key performance indicators and service metrics. Drive the instrumentation of consistent data collection and the operating review rhythms to ensure compliance
Support Business Application and IT Support Desk activities through data and reporting initiatives
Work with peers and leadership to propose new opportunities for data strategy and insight
Troubleshoot and identify data quality issues and inconsistencies
Work cross-departmentally to align on data platform needs
Lead the development of data strategy for service groups
Define metrics required to deliver sustainment activities with high quality
Explore new tools and methods to continuously improve the data platform and reporting capabilities of the team
Complete special projects and activities, as assigned
Function as a strategic data expert within the department
Develop specific short-term goals and plans to prioritize, organize, and complete work
Institute and teach data management and reporting best practices across the team and organization
Provide direction, influence, and assistance to other teams and individuals as needed
Think creatively, systemically, holistically, and practically to develop, execute, and iterate to move the team forward strategically
Generate and provide accurate and timely results in the form of program reports, executive presentations, etc.
Plan, develop, implement, and evaluate the quality of operations, property support, and technology investments
Delivering on the Needs of Key Stakeholders:
Understand and meet the needs of key stakeholders
Communicate concepts in a clear and persuasive manner that is easy to understand
Demonstrate an understanding of business priorities
Support achievement of performance goals, budget goals, team goals, etc.
Providing Technical Support and Consultation:
Provide technical expertise and leadership within own and other teams
Provide recommendations to improve the effectiveness of processes and programs
Demonstrate advanced knowledge of job-relevant issues, products, systems, technology, and processes
Demonstrate advanced knowledge of function-specific concepts
Apply knowledge, judgment, and actions to achieve business goals
Foresee, identify, and resolve problems
Keep up-to-date technically and apply new knowledge to the job
Perform other reasonable duties as required for this position
The pay range for this position is $30.86 to $48.08 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting, March 28, 2025.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.