Senior Manager of Branches and Retail Operations

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

ABOUT THE POSITION

Join the Salal Credit Union team as our Senior Manager of Branches & Retail Operations. This role will be integral to our member and employee experience by overseeing our four area branches and the back-office operations support team. This Senior Manager is responsible for guiding these teams to both operational excellence and sales success.

Are you passionate about excellent member service, experienced guiding a team's sales culture, and well-versed in retail banking regulations and operations? Are you eager to lead teams and coach individuals to meet the strategic goals of the business while also acting as a project management partner to the organization? If so, apply today!

This role is hybrid and would require regular visits to our branches (Northgate, First Hill, Bellevue, Tukwila) in person. The expectation would be that this manager visits each branch at least two (2) times per month with other visits as needed. There may also be a need to attend some meetings at our Northgate Headquarters office on occasion.

Major duties of this role will include:

• Execute the strategy for Branch and Retail Operations teams, ensuring effective management of sales, service, and support activities
• Develop and implement retail sales and service strategies to increase deposit and loan balances, aligning with the credit union's strategic plan
• Collaborate with the Vice President - Retail Banking to set and adjust individual and branch-level sales and service targets and manage incentive plans
• Deliver sales and service training programs for branch managers and staff, both virtually and in-person
• Monitor branch performance, analyze results, and implement initiatives to achieve sales goals and financial targets
• Develop and execute operations strategies to support Retail departments, ensuring compliance with internal procedures and policies, as well as regulatory requirements
• Act as a project owner for Retail projects impacting the Branches or Retail Operations, partnering with the Project Management Office and other internal stakeholders as needed

WHO WE ARE LOOKING FOR:

We seek a strategic leader with vision and a proven track record in retail banking sales and operations. The ideal candidate will have a strong background in driving productivity and process improvements in a dynamic environment. If you have a passion for coaching, mentoring, and leading teams to success, we want to hear from you!

Qualifications of an ideal candidate:

• 8 years of experience in retail banking, 5 years of experience in team leadership, 5 years of experience in direct sales and service
• Bachelor's Degree in Business, Finance, Economics or a related field (equivalent combination of education and experience will be considered)
• Thorough understanding of retail banking, operations, consumer sales, and project leadership
• Effective presentation and writing skills

TOTAL REWARDS OFFERED

• The target salary rate that is likely to be offered to the selected candidate is between $116,335-142,500 per year. The total salary range for this role is $116,355.42 - $162,897.58 per year. At Salal Credit Union, compensation decisions are made using a variety of factors including relevant skills, experience, and education.
• Potential to earn additional compensation annually based on company goal achievement.
• Comprehensive healthcare plans including health, dental, and vision insurance.
• Generous time off including vacation, sick time, and Paid holidays.
• Tuition reimbursement.
• 401(k) plan with company matching.
• Charitable contribution matching.
• Company-paid life, AD&D, and long-term disability insurances. Plus additional optional benefits.

Expanded details about our benefit offerings can be found at the following link:

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at . If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in , a program that verifies employment eligibility. Upon hire, you will be required to complete Form I-9, Employment Eligibility Verification.