Vice President, Customer Service Solutions- Call Center
Apply NowCompany: BrightKey, Inc
Location: Annapolis Junction, MD 20701
Description:
Welcome to BrightKey, where we deliver support services to associations, corporations, nonprofits, and government.
Vice President, Customer Service Solutions
Location: Annapolis Junction, Maryland
BrightKey is searching for a dynamic and visionary leader to serve as our Vice President of Customer Service Solutions and guide our call center operations in Annapolis Junction, Maryland.
This is more than just a leadership role - it's an opportunity to embody and champion the values that define us:
Roll Up Your Sleeves, focus on the Positive, give a Hoot, show the Love, keep it Honest, do your best, and make a Difference. These principles are at the heart of BrightKey, and we're looking for someone who lives them daily.
About the Role:
As Vice President, Customer Service, you will lead BrightKey's customer service transformation - setting the vision for how we engage with our customers and ensuring we consistently deliver excellence across all service touchpoints.
You'll be responsible for:
A strategic, hands-on leader who's equally comfortable in the boardroom and on the floor. You're innovative, action-oriented, and deeply committed to exceptional service delivery.
Minimum Qualifications:
Vice President, Customer Service Solutions
Location: Annapolis Junction, Maryland
BrightKey is searching for a dynamic and visionary leader to serve as our Vice President of Customer Service Solutions and guide our call center operations in Annapolis Junction, Maryland.
This is more than just a leadership role - it's an opportunity to embody and champion the values that define us:
Roll Up Your Sleeves, focus on the Positive, give a Hoot, show the Love, keep it Honest, do your best, and make a Difference. These principles are at the heart of BrightKey, and we're looking for someone who lives them daily.
About the Role:
As Vice President, Customer Service, you will lead BrightKey's customer service transformation - setting the vision for how we engage with our customers and ensuring we consistently deliver excellence across all service touchpoints.
You'll be responsible for:
- Defining and executing a forward-thinking customer service strategy aligned with BrightKey's values and business objectives.
- Driving operational excellence and innovation, focusing on customer satisfaction, retention, and brand loyalty.
- Leading and developing high-performing teams, building a culture of accountability, inclusion, and motivation.
- Identifying emerging trends and technologies in customer service to evolve and future-proof our approach.
- Ensuring seamless performance in alignment with service level agreements and client expectations.
A strategic, hands-on leader who's equally comfortable in the boardroom and on the floor. You're innovative, action-oriented, and deeply committed to exceptional service delivery.
Minimum Qualifications:
- Bachelor's degree in Business or related field.
- 15+ years of progressive leadership experience in customer service and call center environments.
- Proven success leading large customer service operations and teams.
- Expertise in contact center management, including third-party/vendor relationships.
- Commercial acumen with a track record of delivering long-term, sustainable success.
- Exceptional leadership, communication, and people management skills.
- Strong analytical, planning, and organizational abilities.
- Inspirational, values-driven leadership style with a passion for team development.