VP, Relationship Manager, Payments Acquiring

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN

THE OPPORTUNITY

The VP, Relationship Manager for Payments is responsible for developing new business opportunities for Deepstack merchant services by pursuing referrals from internal sources and calling on small medium business (SMB) commercial clients and prospects to identify payment processing/acquiring opportunities and to sell those services to ensure that client needs are met. This position also works in conjunction with Operations, Product, and Technology to provide exceptional customer service through setup, implementation, and training of new and existing clients on all payments/acquiring products and services for SMB clients. You will also research, analyze, and resolve a broad range of complex customer issues involving services and products. This position will be expected to travel at least 50% of the time, visiting with Relationship Manager, branch staff and corporate officers in various locations in Southern California. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU'LL MAKE A DIFFERENCE

• Generate revenue by selling payment/acquiring services to SMBs.
• Establish new SMB payments/acquiring relationships and foster existing relationships.
• Create and employ internal and external referral networks.
• Analyze payment processing/acquiring opportunities, including reviewing processing statements, fund flows, customer payment experience, integration needs, and if the business complies with payments rules and regulations, and contribute to the design and development of products to address those needs.
• Work cross functionally to evaluate and close opportunities.
• Assist with Implementation and training of new and existing clients on products, systems, and services.
• Manage a portfolio of clients; prepare a Relationship Plan and calling schedule for each client.
• Perform retention calling and organic balance growth activities in accordance with calling schedule.
• Process complex customer service requests.
• Manage all client updates in a timely and accurate method.
• Monitor trends and developments in customer's businesses and in the financial services industry and recommend possible products and services to enhance client relationships, generate income for the Bank, and retain and improve the Bank's competitive position in the market.
• Anticipate, identify, and report issues to managers or supervisors across all departments and make appropriate recommendations for resolution or improvements, including processes and products with an awareness of customer service levels.
• Develops a strong understanding of the company, industry, business and needs to assist in client servicing. Bring in product specialists, as necessary, to help problem-solve or design solutions.
• Recognize cross-sell opportunities and refer business accordingly.
• Monitors portfolio for quality, risk, and adherence to policy. Works with the appropriate staff departments to resolve issues.
• Prioritizes workload and follow up with pending information in a timely manner.
• Create and complete individual development plan.
• Participate in community and CRA activities to promote bank brand.
• Perform other duties as assigned.
• Travel is required.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
• Performs other duties and projects as assigned.

WHAT YOU'LL BRING

• Minimum of 4-7 years of experience in SMB payments business development, including experience in relationship management.
• Bachelor's degree in finance or related field preferred and/or relevant work experience.
• Sales call and customer service experience.
• Possess excellent customer service and follow-up skills.
• Knowledge of the payment processing and card acquiring industry.
• Knowledge of competitive products and services strongly preferred.
• Excellent people skills; ability to communicate verbally and in writing with a wide range of people.
• Have the analytical ability to gather and analyze data, identify pros and cons, arrive at conclusions and present recommendations clearly and concisely.
• Ability to facilitate effective virtual meetings with internal and external partners.
• Must be responsiveness and have strong judgment, integrity, and time management skills.
• Be able to work independently to achieve objectives.
• Demonstrated ability to influence, active listening, and conflict resolution.
• Strong computer skills with emphasis on Microsoft Office tools (Word, Excel, PowerPoint).

HOW WE'LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.