Senior Software Developer

Job Description:

Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications.
• This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages.

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• bility to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools and information retrieval packages using query languages.
• Experience in one plus programming languages and one plus communications protocols.
• Experience in application design, latest design patterns, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in structured methodologies for the design, development, implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• team player with a track record for meeting deadlines.

CRM Software Development Skills:

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.

Experience and Skill Set Requirements:
Application Design and Development Experience - 50:

• 7-10 years of experience as a Senior Software Developer - CRM.
• In-depth knowledge of the CRM platform (e.g. Microsoft Dynamics) and its features, including portal technologies such as MS Power Pages.
• Proven experience developing and implementing end-to-end CRM solutions that align with business objectives.
• Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
• Strong proficiency in developing custom solutions using Microsoft Dynamics CRM development tools, such as Custom Workflow Activities, Plugins, Custom Actions, and JavaScript.
• Experience with data migration and transformation in Dynamics CRM, including data import/export and data manipulation using tools like Data Loader.
• Knowledge of data modeling and database design principles within the context of Dynamics CRM.
• Knowledge of API integration methods to connect CRM systems with other applications.
• Experience with programming languages and scripting (e.g., JavaScript, Apex, Python) for customizations and integrations.

Methodology, Problem Solving and Analysis Skills - 30:

• Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.
• Complete knowledge of SDLC methodologies e.g., Agile development environment.
• Familiarity with version control systems (e.g., Git) to manage code changes and collaborate with other developers.
• Experience developing integrated test scenarios, identifying test data, executing test scenarios as part of system integration testing (COTS and custom), troubleshooting, and resolving issues identified and documenting test results.
• Experience in providing Go-live support and conducting post implementation reviews.
• bility to identify the root cause of problems and provide viable solutions.
• Strong analytical skills to diagnose and resolve technical issues, performance bottlenecks, and system errors in Dynamics CRM solutions.
• bility to collaborate with cross-functional teams, including developers, analysts, testers and business users.
• Experience working with CRM vendors, understanding product roadmaps, and evaluating third-party integrations.
• Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
• bility to perform data-driven decision-making to optimize CRM performance and functionality.
• Creative thinking and the ability to devise innovative solutions to unique challenges.

Planning, Documentation and Communication - 20:

• Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
• bility to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
• Experience in creating and documenting the technical design, development and delivery of specified technology solutions including reports, interfaces, conversions, extensions, workflows, procedures and customizations.
• bility to design and articulate complex technical concepts into executable development work packages.
• Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
• Experience in providing estimations of project delivery based on business requirements.
• Experience presenting solution designs, project updates, and recommendations to management.
• Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.