Director, Network Reliability

Who we are looking for:

The Director, Network Reliability is responsible for leading our Network Engineering Tier-2, Network Engineering Tier-3, Advanced Services Engineering & Network Operations Center.

Still interested? Here'swhat the role looks like:

Network Engineering

• Provides Tier-2 Engineering Support
  • IP/Broadband (Access)/IPTV/Wireless/Voice/Transport Networks and Services
  • Handles Tier-1 Escalations
• Provides Tier-3 Engineering Support
  • P/Broadband (Access)/IPTV/Wireless/Voice/Transport Networks and Services
  • Escalations from Tier-2
  • Constructs & Approves Method-of-Procedures (MOP) for Network Changes or Customer Service Change Enhancements
• Accountable for Capacity Management & Service Level Agreement (SLA) Reporting
  • Transport OTUx Circuit Design & Circuit Testing Acceptance Verification
• Provides Lab Certification Support & Work-Instruction Documentation
  • Performs Scheduled Maintenance Activities & First Office Application (FOA) Deployments

Network Advanced Services

• Provides Advanced Technical Support for Sales on Customer Engagements
  • Professional Services / Statement of Work Proposals & Implementation
  • Customer Network / Service Audit Reviews
• Provides Managed Network Services Support
  • Customer Premise Equipment Monitoring & Management
  • Break/Fix / Patching & Revision Upgrade(s)
• Provides Security Consulting Activities for GTA (Internal) and Sales (Customer Engagements)
• Security Monitoring & Management
  • Threat Response

Network Operations Center

• Provides Tier-1 Monitoring and Support
  • IP/Broadband (Access)/IPTV/Wireless/Voice/Transport Networks and Services
• Manages Incident Response for Internal Communications associated to Network Outages
• Manages Request for Change (RFC) Notifications for Scheduled & Un-Planned Maintenance Activities
• Reports and Maintains Network Availability & Key Performance Indicator (KPI) Metrics

Candidates must show:

• Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
• Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.
• Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs
• Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
• Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.
• Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
• Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
• Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving

Candidates must show:

• Bachelor's degree in computer science, information technology, or a related field or equivalent experience
• Strong technical knowledge of network infrastructure
• Excellent problem-solving and troubleshooting abilities
• Strong communication skills to effectively collaborate with cross-functional teams
• Leadership and team management skills to motivate and develop staff
• Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Regular, punctual, and consistent attendance
• Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business

If you are still interested and the values below resonate with you, apply today!

We Build Trust. We Are Respectful. We Are Accountable. We Win Together. We Lead with Care.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.

** This job announcement closes on Friday, April 11, 2025.**