Senior Director, Product Management, Stellarus

Job Description

Your Role

The Senior Director, Product Management is a pivotal leadership role within Stellarus/Blue Shield of California, accountable for overseeing all aspects of the commercialization of the Stellarus product offering roadmap, commercialization includes executing the product strategy for commercial operations including the go-to-market model, business and implementation requirements. In this leadership role you will be responsible to manage multiple product offerings segments, in the center of excellence product squad, working closely with cross-functional teams to advance products through the product development lifecycle including discovery, definition, build and launch, cross functional teams you will influence, and consult include market segments, technology, data, operations, customer success, and marketing. The portfolio of products that you will be responsible to manage will serve multiple health plan lines of business and include member experience, cost of healthcare, pharmacy, digital health record, and other offerings as determined by the strategic business direction.

In this role you will work directly for the Vice President of Product to implement best in class product offerings. You will be accountable for delivering product performance, market impact and customer adoption.

This role ensures that our product offerings (technology & services) are effectively brought to market, implemented, maintained, and continuously improved, and you will have the responsibility to improve the market position, improve customer satisfaction and contribute to the overall success of Stellarus/BSC.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role you will have the responsibilities listed below:

Strategic Product Roadmap Development: Accountability to advance product portfolio offering roadmaps, product development, partnerships and service teams required to commercialize product offerings. Provide portfolio leadership to product teams to identify portfolio synergies. Establishes direction and prioritization for new capabilities that increase the value of the portfolio offering and align to the portfolio product offering strategy and business case, including state and federal regulations. Define and develop a comprehensive product roadmap that aligns with the company's strategic goals and market demands. Ensure product development, product launch, and marketing align with business, market, and technology strategies.

Idea Generation and Validation: Accountable for making significant product portfolio strategy decisions that represent innovative problem solving to increase value of the product offerings and speed to market. Lead the ideation process, conducting market research, and engaging with stakeholders to validate product ideas and ensure market fit.

Product Design and Development: Accountable for the product roadmaps with a three-five-year horizon with operational plan for year 1, representing cross functional team integration. Accountable for high performance of functional product squads to ensure the teams are advancing product capabilities required to meet market, business and user need. Oversee the design and development of the products, technology, and services ensuring they meet customer needs and regulatory requirements.

Communication & Cross-functional Leadership: Collaborate with health plan pharmacy, engineering, technology, marketing, sales, partnerships and other departments to ensure cohesive product and service development, integration and successful launches. Communicates with parties within and outside of own job function. Works to influence others to accept view/ practices and agree or accept new concepts and approaches.

Customer Engagement: Responsible for product teams successfully engaging with customers to gather feedback, understand their needs, and ensure high satisfaction with product offerings.

Performance Tracking & Continuous improvement: Establish and monitor key performance indicators (KPIs) to measure product success and guide future development efforts. Foster a culture of continuous improvement, identifying and implementing best practices in product management.

Leadership & Management: Manages a team of product managers and owners responsible for advancing product requirements and creating product prototypes for user feedback and iterative agile development. Responsible for creating workforce and staffing plans aligned with product offering roadmap.

Qualifications

Your Knowledge and Experience

• Bachelors degree required, Masters preferred
• 12+ years of experience in Product Management, Management Consulting, Technology Strategy or Entrepreneurship, including 6 years of management experience gained as a team leader, supervisor or project/program manager.
• 10 years product management experience in health plans.
• 10 years product strategy experience in health plans and health systems.
• Outstanding communication, facilitation, negotiation and presentation skills
• Communication with leadership and influence
• Entrepreneurially- spirited and visionary, who is unafraid of being a trailblazer, start-up mentality, zero- to one experience building product teams and offerings

#LI-BS2

About the Team

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:
  
  • Member-facing and approved out-of-state roles remain remote.
  • Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
  • For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.