Sr Specialist, Business Process Improvement

Sr Specialist, Business Process Improvement

Req Id: 11369

Job Location: Nashville

Posting Start Date: 3/25/25

Work Environment: Hybrid

Job Description:

Job Purpose

In this role, you will be responsible for leading and providing oversight to strategic improvement projects that span across the OSB business in LP. Through the use of data analysis, Value Stream Mapping, Voice of the Customer, Six Sigma, Lean and Change Management methodologies, you will drive optimization and improvement projects. You will be responsible for process design, documentation as well as overall process performance. You will be partnering with Operations leadership in regard to developing and continuously improving LP's business performance

In this position you will have the opportunity to:

• Partner up with Senior Management to develop and continuously improve business performance.
• Create and maintain the global process governance, business processes and their documentation in close partnership with all relevant stakeholders to achieve organizational goals.
• Document and measure end-to-end processes utilizing process improvement methodologies, tools, and techniques (i.e., VSM, Lean, Six Sigma, DMAIC, PDCA, A3, Kaizen).
• Conduct a current-state assessment of business processes and drive improvements through variance reduction, waste elimination and standardization.
• Build action plans to mitigate risks, capitalize on opportunities, and implement controls.
• Collect, analyze and measure process data for trends and gaps in processes and create informative and actionable dashboards/reporting.
• Establish a clear set of metrics that ensures early identification of issues to allow timely corrective actions.
• Develop detailed business cases, including business benefits and realization plans, and monitor progress from design through post-implementation and measure the outcomes and outputs.
• Coordinate with Senior Management to establish and continuously improve a project management framework for our Customer Service operations.
• Lead and Manage a portfolio of projects (incl. project administration and documentation) and ensure that all projects are delivered on time, within the scope, and within budget.
• Perform other duties as necessary

What do I need to be successful?

QUALIFICATIONS:

• Extensive understanding of project and program management principles, methods and techniques.
• Fluency in English, both written and spoken.
• Strong data and analytic skills; ability to translate data into actionable intelligence.
• High flexibility and adaptability to meet the evolving needs of a high-growth, fast-paced organization.
• Capable of establishing strong working relationships across multiple business units.
• Business-focused mindset, with a strong desire to ensure business issues are resolved with urgency.
• Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
• Demonstrated critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions.
• Self-driven problem solver, with the ability to work towards achieving overarching goals with minimal direction.
• Comfortable taking the initiative, and dealing with significant work volume and complexity, you have an inclination to roll up your sleeves and do what it takes to get the job done.

EDUCATION & EXPERIENCE:

• Minimum of 5 years of experience in a project management-oriented role.
• Lean/Six Sigma certification desirable
• Demonstrated process improvement experience using the Lean/Six Sigma methodologies

Education

Bachelor degree required

Work Environment

• Office and Mill Operations
• Moderate travel

Information at a Glance