Network Administrator 2

Salary: $86,299.00 - $131,208.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CSSC-2025-17132-01515
Department: Executive Offices
Division: EX OA ETSO Ntwrk Unfd Telecmnc
Opening Date: 03/26/2025
Closing Date: 4/8/2025 11:59 PM Eastern
Job Code: 01515
Position Number: 00286337
Union: Non Union
Bargaining Unit: A3
Pay Group: ST10
Bureau / Division Code: 00812811
Bureau / Division: ETSO, Network, Unified Telecommunications, and Security Operations Division
Worksite Address: 1 Technology Park
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Matthew Zyroll
Contact Phone: 717.836.3503
Contact Email: mzyroll@pa.gov

THE POSITION

Are you a seasoned information technology (IT) professional who possesses excellent leadership skills? The Office of Information Technology within the Office of Administration is seeking a diligent Network Administrator 2 to serve as a supervisor for the Office Telephony Services Section of the Network, Unified Telecom, and Security Operations Division. This professional plays a key role in managing and supporting the telecommunication infrastructure that serves over 80,000 Commonwealth employees. Reporting directly to the Office Telephony Section Chief, you will be a critical contributor responsible for the development, management, and support of all telecom platforms used across Commonwealth facilities and leveraged by home-based and teleworking staff. Bring your talent and expertise to our team and apply today!
DESCRIPTION OF WORK
As a Network Administrator 2, you will supervise a team, emphasizing collaboration, professional growth, and fostering a people-first culture. You will assist in implementing strategies to enhance telephony services and support remote work capabilities while overseeing day-to-day operations to ensure reliable, secure, and efficient telephony services across diverse platforms. Your responsibilities will include collaborating with cross-functional teams and key stakeholders to align telephony solutions with the Commonwealth's operational needs. Additionally, you will promote continuous improvement and a customer-centric approach to service delivery, ensuring the needs of a large, distributed workforce are consistently met.

You will be responsible for managing all telecom platforms utilized in Commonwealth facilities and by remote staff. This includes a strong grasp of unified communications, specifically Microsoft Teams, Voice over IP (VoIP), Private Branch Exchanges (PBX), Key Systems, analog solutions, audio-visual systems, conferencing equipment, and cable TV services provided by Commonwealth Media Services.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Network Administrator 1, Telecommunications Administrator, or Radio Telecommunications Supervisor (Commonwealth job titles or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of information technology experience that includes three years of technical experience in network operation or network maintenance involving installing, updating, and maintaining inter-network systems and managing information technology projects, and an associate's degree in any information technology field; or
• Six years of information technology experience that includes three years of technical experience in network operation or network maintenance involving installing, updating, and maintaining inter-network systems and managing information technology projects; or
• An equivalent combination of experience and training that includes three years of technical experience in network operation or network maintenance involving installing, updating, and maintaining inter-network systems and managing information technology projects.

Other Requirements:

• This particular position requires three or more years of full-time professional experience providing IT support, including troubleshooting, maintaining, and enhancing unified communications and voice systems.
• This particular position requires three or more years of full-time professional experience leading an IT technical team, including troubleshooting, maintaining, and enhancing unified communications and voice systems.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Selective Criteria - Do you possess three or more years of full-time professional experience providing IT support, including troubleshooting, maintaining, and enhancing unified communications and voice systems?

• Yes
• No

02

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The specific duties you performed related to your experience providing IT support, including troubleshooting, maintaining, and enhancing unified communications and voice systems

Your level of responsibility

03

Selective Criteria - Do you possess three or more years of full-time professional experience leading an IT technical team, including troubleshooting, maintaining, and enhancing unified communications and voice systems?

• Yes
• No

04

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The specific duties you performed related to your experience leading an IT technical team, including troubleshooting, maintaining, and enhancing unified communications and voice systems

Your level of responsibility

05

Have you been employed by the Commonwealth of Pennsylvania as a Network Administrator 1, Telecommunications Administrator, or Radio Telecommunications Supervisor for one year or more full-time?

• Yes
• No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07

Do you possess 3 or more years of full-time technical network operation or network maintenance involving installing, updating, and maintaining inter-network systems and managing information technology projects?

• Yes
• No

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09

How many years of full-time information technology experience do you possess?

• 6 or more years
• 5 but less than 6 years
• 4 but less than 5 years
• 3 but less than 3 years
• Less than 3 years
• None

10

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
11

How much college level coursework do you possess in Information Technology?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

• 120 credits or more
• 90 but less than 120 credits
• 60 but less than 90 credits
• 30 but less than 60 credits
• Less than 30 credits
• None

12

CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

13

WORK BEHAVIOR 1 - TECHNICAL ASSISTANCE
Troubleshoots and resolves telecommunications issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as routing, switching, wireless connectivity, and application performance issues and suggests steps to prevent future issues. Provides guidance to lower- level staff in diagnosing, troubleshooting, and resolving network issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience troubleshooting and resolving telecommunications issues. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians
• B. I have experience troubleshooting and resolving telecommunications issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
• C. I have successfully completed college-level coursework related to telecommunications troubleshooting and administration.
• D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience troubleshooting telecommunications issues.

Your experience resolving routine issues.

Your experience resolving complex issues.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

The actual duties you performed related to technical assistance

Your level of responsibility.

16

WORK BEHAVIOR 2 - TELECOMMUNICATIONS MONITORING AND OPTIMIZATION
Monitors telecommunication network communications and capacity to ensure availability, identify malfunctions, and monitor performance. Uses the data collected to assist in planning for future telecommunication network needs using various network management tools. Optimizes the telecommunication network to ensure maximum efficiency based on the data.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience monitoring and evaluating telecommunications networks. I was responsible for optimizing the network to ensure maximum efficiency based on the data collected.
• B. I have experience monitoring and evaluating telecommunications networks. Someone else was responsible for optimizing the network based on the data I collected.
• C. I have successfully completed college-level coursework related to network monitoring, network optimization, or network management and control.
• D, I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience monitoring and evaluating telecommunications networks.

Your experience optimizing networks.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

19

WORK BEHAVIOR 3 - DEVELOPING STANDARDS AND PROCEDURES
Develops the standards and procedures for telecommunication network resources. Develops and implements policies, plans, and standards related to security mechanisms, business standards, and disaster recovery. Develops and approves telecommunication network optimization standards.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience developing telecommunications administration policies, plans, and standards. I was responsible for implementing changes to these policies, plans, and standards as necessary.
• B. I have experience implementing telecommunications administration policies, plans, and standards which were developed by someone else. I provided feedback and recommendations for changes to these policies, plans, and standards.
• C. I have successfully completed college-level coursework related to policy development, research methods, or data analysis.
• D. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience developing telecommunications administration policies, plans, and standards.

Your experience implementing telecommunications administration policies, plans, and standards.

Your experience providing feedback on telecommunications administration policies, plans, and standards.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

Required Question