Senior Engagement Manager #1136

REMOTE POSITION

Senior Engagement Manager #1136

The Senior Engagement Manager is responsible for leading and maintaining the Decisiv relationship with established usage-based accounts. These accounts are strategic and priority partnerships for Decisiv. The Senior Engagement Manager will be responsible for the overall success of Decisiv's relationship with these accounts, including ensuring the customer is maximizing the value they gain from Decisiv products, and they are driving new opportunities to introduce the customer to new products. The Senior Engagement Manager position is critical to Decisiv's success and having industry and solution experience is valuable. The Senior Engagement Manager will report directly to the VP/GM of Strategic Accounts.

Primary Responsibilities

• Lead relationships between Decisiv and established service providers, dealer groups, fleets and managed care providers related to our strategic accounts.
• Provide Decisiv product subject matter expertise to Strategic Accounts regarding OEM relationships.
• Drive user adoption, develop and execute a comprehensive adoption plan for our product using service providers, dealer groups, fleets and managed care providers related to our strategic accounts.
• Identify and solve premium and strategic customer frustrations, friction points, and adoption complications.
• Identify and execute new revenue opportunities within existing accounts.
• Work with all internal Decisiv departments to align on resources required to execute the strategic account plan.
• Identify new areas for the customer organization to capture value using Decisiv technology including using new Decisiv features/products, using Decisiv technology for new business units or geographies, etc.
• Develop relationships with leaders within the customer's organization, including performing regular business reviews.
• Ensure that all customer stakeholders understand the value that Decisiv is bringing to their organization and maximize their value capture from Decisiv.

Skills and Experience

• Strategic thinker, leader and communicator
• Strong strategic business acumen. Able to understand how a business drives profits and the levers that can increase value for the business.
• Solutions oriented mindset, with the ability to drive innovative ideas and opportunities.
• Excellent communication and presentation skills, both written and verbal.
• Ability to develop and maintain relationships across a customer organization.
• Business Development
• Self-motivated with the ability to work in a dynamic, fast-paced environment.
• Experience in proactively identifying new areas for a customer to capture value from technology solutions and drive upsell opportunities.
• Operates well within a high performance, team-oriented culture, and can make decisions to achieve goals.
• Proven ability to proactively drive results.
• Technology and Business experience
• 5+ years' experience working in a technology-driven business, with strong preference for candidates with enterprise software experience.
• Experience in Industrial, Transportation, Logistics, Aftermarket, or Maintenance/Service industries preferred.
• Proficient with professional software, including PowerPoint, Excel, Word, CRM's, and communication/messaging applications.
• Proficient with Business Intelligence tools to create usage and adoption reports.
• Possesses personal and business integrity and a professional approach to their relationships and their position.
• Transportation/OEM industry experience a plus!

Education

• Bachelor's degree preferred but not required with appropriate experience.

Travel

• Ability and willingness to travel 60% of each month.

Measurables

• Based on adoption plan
• Case Counts and Adoption of Key Features
  • Percentage increase
  • Target number of medium usage dealers moved to high usage level
• Expanded Product Opportunities
  • Percentage increase
  • Target amount of ARR

Bandwidth

• Target Accounts to the value of $10M

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor work visas.