Chief Operating Officer

Job Type

Full-time

Description

Catholic Charities is seeking a strategic and results-driven Chief Operations Officer (COO) to guide the operational direction and drive the efficient delivery of high-impact programs. In this key role, you'll lead a talented team and manage a diverse portfolio of programs, ensuring operational excellence, fiscal responsibility, and alignment with our mission to affirm the value and dignity of every human life.

As COO, you'll oversee day-to-day operations, implement systems for continuous improvement, and partner with senior leadership to shape long-term strategy. Your work will ensure that all programs reflect Catholic Charities' commitment to compassion, service, and building thriving communities. You will also play a key role in cultivating partnerships, driving program growth, and fostering an organizational culture of innovation and accountability.

If you are a dynamic, visionary leader with a passion for empowering teams and delivering measurable results, we want you to join us. This is your opportunity to contribute to an organization dedicated to transforming lives, supporting vulnerable communities, and helping people reach their full potential.

Requirements

Essential Duties

1. Leadership & Strategic Direction

• Serve as a key member of the Executive Leadership Team, contributing to overall organizational growth, operational efficiency, and mission impact.
• Provide effective and inspiring leadership through interpersonal skills and by engaging in all programs to develop a broad and deep understanding and actively contribute to their success.
• Collaborate with vice presidents and directors to develop operational plans that align with and drive the agency's strategic vision.
• Foster a culture of trust, continuous improvement, and excellence in service delivery, ensuring operational goals align with Catholic Charities' mission.

2. Program Management & Community Engagement

• Lead the oversight and management of a broad range of programs, ensuring they meet community needs and align with the agency's mission.
• Oversee the operations of the behavioral health practice, ensuring effective service delivery, billing processes, and compliance with regulations.
• Identify opportunities to leverage cross-program strengths and external partnerships to address agency challenges and capitalize on new opportunities.
• Continually assess and refine existing programs, collaborating with staff to improve current offerings and develop new services in response to evolving community needs.
• Cultivate and maintain strong relationships with key community partners, and within professional membership organizations to promote the agency's mission and program credibility.
• Represent Catholic Charities in community forums, advocating for the agency's mission, engaging with stakeholders, and promoting awareness of its programs.

3. Operational Excellence & Talent Development

• Design, implement, and recommend new systems, policies, and procedures to promote effective stewardship of resources and optimal program performance.
• Partner with the CFO, CAO, and CCO to support planning, marketing, and resource allocation to enhance the efficiency and impact of operations.
• Promote a culture of innovation and continuous improvement by reviewing and refining operational processes and ensuring the effective use of resources.
• Cultivate a high-performance operations team by providing leadership, mentorship, and professional development opportunities for staff, both paid and unpaid.
• Develop and implement training, orientation, and recognition programs that promote staff retention, enhance capacity, and align with strategic objectives.
• Create an environment where continuous professional growth is valued, and empowering staff to contribute their best to the agency's mission.

4. Financial Stewardship & Performance Management

• In partnership with the CFO and CEO, prepare, manage and monitor the annual operational budget, ensuring fiscal responsibility and alignment with agency priorities.
• Ensure the continued financial viability of programs through sound fiscal management, managing budgets effectively, tracking progress, and addressing challenges.
• Oversee the collection and analysis of data related to outcome measurement and operational performance for all programs.
• Track and report key performance metrics and outcomes. Keep the President & CEO, and Board of Directors, informed about key program issues and achievements to support decision-making and strategic goals.
• Evaluate the impact of programs and services to ensure they continue to meet the needs of the community and align with the agency's objectives.

2. Risk Management & Compliance

• Monitor compliance with diocesan and agency policies, industry regulations, and best practices and review these with staff to ensure effective risk management across operational programs.
• Work closely with managers to identify, track, and analyze risk-related incidents, developing strategies to mitigate risks and improve overall safety and compliance.
• Implement comprehensive risk prevention strategies as needed to ensure the long-term sustainability of programs and safeguard the agency's reputation.

Qualifications

Education:

• MBA or similar advanced degree in management/organizational management, nonprofit administration, or business administration.
• Bachelor's degree in management/organizational management, business administration, nonprofit administration, or other related human services field, with significant experience considered acceptable.

Experience:

• Minimum 10 years of professional experience overall, with at least 5 years of senior-leadership experience supervising seasoned staff operating human services programs or other client-focused programs.
• Strong relationship builder/communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, engaging community partners, and collaborating with a CEO and Board of Directors.
• Understanding of medical billing, especially Medicaid, and healthcare practice administration preferred.
• Demonstrates integrity, strives for excellence, and has experience in leading others to new levels of effectiveness and programmatic impact.

Skills:

• Knowledge of, and competence in, human services, public policy, service delivery models, and financial and human resource planning and management.
• Strong analytic, data-driven and process design mindset.
• Relentless attention to detail and follow through.
• Bilingual English/Spanish desirable.

Personal Characteristics

• Passionate about Catholic Charities' mission and identity and able to promote and communicate the philosophy, mission and values to external/internal stakeholders.
• Authentic personal commitment to Catholic Social Teaching.
• Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members.
• Ability to work independently and exercise sound judgment in determining appropriate courses of action. Capacity to work efficiently and effectively on multiple projects under pressure, within budget, and achieving positive results.
• Expertise to coordinate work projects between various agency programs with high level of cooperation. Ability to identify problems, foster dialogue with staff and others, and propose solutions.
• Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
• Availability for onsite support of operations when operating during weather related closures or delays.
• Bias for decision-making and problem solving with a collaborative approach.
• Ability to translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.

Work Environment

Location: The role is in-person, based out of the Catholic Charities' headquarters in Colorado Springs with travel among campuses in Colorado Springs and Castle Rock.

Physical Requirements:

• Occasional evenings and weekends are required to accommodate meetings and special events.
• Availability for onsite support of operations when operating during weather-related closures or delays.
• Must possess a valid driver's license and reliable transportation.
• A majority of the assigned duties are performed in an office environment
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Compensation

• The salary range for this position is $92,000 - $120,000 annually. Salary is determined based on the applicant's incoming skills and experience, and the budget at time of hiring.

Position Classification & Primary Schedule

• Exempt
• Full Time: 40 hours per week
• Schedule: Monday - Friday 8:00 am - 5:00 pm

Benefits Offered

• Paid Leave
  • 17 holidays (approximate) annually
  • 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority
  • Spiritual Enrichment (2 hours monthly)
  • Your Birthday! (Take a paid day off during your birthday month)
• Health & Wellness Benefits
  • Employee Assistance Program
  • Dental Insurance
  • Medical Insurance
  • Vision Insurance
  • $2,000 Dependent Life Insurance for spouse and each eligible child
• Income Protection
  • Short-term Disability Insurance after 30 days of employment
  • Long-term Disability Insurance after 6 months of employment
  • FAMLI / FMLA
  • Workers' Compensation Insurance
  • Life Insurance
  • $50,000 Term Life/AD&D Insurance
• Retirement Benefits
  • Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
  • 403(b) Tax Deferred Annuities
• Other: Public Service Loan Forgiveness qualified organization

Equal Employment Opportunity

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment.

Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.

Salary Description

$92,000 - $120,000 - based on skills & experience