TikTok Shop - Product Manager, Seller Business Tools (Customer Service)
Apply NowCompany: TikTok
Location: San Jose, CA 95123
Description:
Responsibilities
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
The Seller Business Tools team is responsible for the tools and system to help seller grow their business in TikTok Shop. Our products mainly serve the marketing team and customer service teams of TTS sellers, by providing them with efficient and easy-to-use operational tools in three main operational elements: customer marketing, store operation, and customer service.
This role:
- Steer the evolution of customer service workbench, to support effective communication between sellers and buyers.
- Maintain an understanding of eCommerce ecosystems. Act as a contributor in discussions between Product, Engineer, Sales and Marketing.
- Explore opportunities with internal and external partners and build innovative product solutions to scale up. Partner with cross-functional teams to identify business challenges, set business goals and determine product strategies.
- Learn from customer feedback, user research, behavioral measurements, and other data sources to find new opportunities and drive growth.
Qualifications
Minimum Qualifications
- BA/BS degree.
- 3+ years of work experience as product manager, going through full product cycle, integrating customer feedback into product requirements and driving prioritization.
- Proven record of successful product outcomes.
Preferred Qualifications
- Industry knowledge of eCommerce or digital advertising or associated marketing technology.
- Experience in one or more of the following: Customer Service Product/Chat IM/Ticketing System.
- Analytical mindset with excellent quantitative reasoning, creativity and strategic skills.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
The Seller Business Tools team is responsible for the tools and system to help seller grow their business in TikTok Shop. Our products mainly serve the marketing team and customer service teams of TTS sellers, by providing them with efficient and easy-to-use operational tools in three main operational elements: customer marketing, store operation, and customer service.
This role:
- Steer the evolution of customer service workbench, to support effective communication between sellers and buyers.
- Maintain an understanding of eCommerce ecosystems. Act as a contributor in discussions between Product, Engineer, Sales and Marketing.
- Explore opportunities with internal and external partners and build innovative product solutions to scale up. Partner with cross-functional teams to identify business challenges, set business goals and determine product strategies.
- Learn from customer feedback, user research, behavioral measurements, and other data sources to find new opportunities and drive growth.
Qualifications
Minimum Qualifications
- BA/BS degree.
- 3+ years of work experience as product manager, going through full product cycle, integrating customer feedback into product requirements and driving prioritization.
- Proven record of successful product outcomes.
Preferred Qualifications
- Industry knowledge of eCommerce or digital advertising or associated marketing technology.
- Experience in one or more of the following: Customer Service Product/Chat IM/Ticketing System.
- Analytical mindset with excellent quantitative reasoning, creativity and strategic skills.