Data & Program Manager, Immigration Law Unit

The Legal Aid Society's Civil Practice is seeking a Data & Program Manager for our citywide Immigration Law Unit (ILU). In conjunction with ILU managers and other Civil Practice staff, the Immigration Data & Program Manager will be responsible for managing intakes and referrals across ILU, coordinating data collection and grant reporting, supervising paralegal 1s in an administrative capacity and the ILU coordinator, and supporting on-boarding of all new staff and non-attorney volunteers around program management.

The Immigration Law Unit of The Legal Aid Society (LAS) is a recognized leader in the delivery of legal services to immigrants in all five boroughs of New York City and surrounding counties within the New York District of the USCIS. The Unit provides low-income New Yorkers with free comprehensive immigration services ranging from deportation defense to adjustment of status to legal permanent residence and citizenship applications. The Unit specializes in the intersection between immigration and criminal law and works collaboratively with all practice areas to serve LAS's diverse immigrant clients through a comprehensive service model. Unit staff represent immigrants before USCIS, immigration judges in removal proceedings, and the Board of Immigration Appeals, as well as in federal court on habeas corpus petitions, petitions for review, administrative and judicial appeals, and other matters.

ESSENTIAL DUTIES/RESPONSIBILITIES

Program and Data Management

• Manage Immigration Coordinator and Paralegals on day-to-day responsibilities
• With Immigration Management team, establish case management monitoring and tracking systems
• Refine data collection practices citywide with Immigration and Office Management teams
• Manage and coordinate intake procedures and policies
• Manage and coordinate internal/external referrals
• Compile and maintain records of project decisions and meeting notes
• Work with ILU and other Civil Practice administrative staff to ensure that ILU case matters are timely updated with data required for grants management
• Work with Grants & Contracts on programmatic audits
• In partnership with the Grants and Contracts management team, ensure clear communication and compliance with contractual requirements
• Provide case management system training to Immigration Coordinator and administrative support paralegals
• Foster and encourage teamwork and communication
• Represent the Civil Practice and LAS in the community

Team Management

• Schedule employee hours, assign work, approve time off and remote work schedule requests following the guidance of LAS policy and procedures
• Attend management meetings, participate in management trainings, and utilize current employment policies, practices and guidance as provided by management and Human Resources
• Conduct management and supervision practices that affirmatively support equity and inclusion in the workplace
• Supervise direct reports in setting performance standards, provide routine feedback as well as coaching/counseling, and issue disciplinary action as needed
• Identify and provide training and development opportunities and ensure mandatory trainings are completed

Professional Development and other duties as assigned

• Participate in continuous professional development
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment
• Other duties as assigned

QUALIFICATIONS

Required qualifications:

• Bachelor's degree and 3+ years of work experience or an equivalent of 7+ years of post-secondary education and work experience

Preferred qualifications:

• Prior management or team leadership experience strong preferred
• Experience in advocating for non-citizens
• Experience in public interest law and civil legal services
• Proficiency in Spanish is desirable, but not required

KNOWLEDGE, SKILLS AND ABILITIES

Position Based Knowledge, Skills, and Abilities:

• Excellent oral and written advocacy skills
• Ability to work in a team setting including strong communication and follow-up skills
• Demonstrated ability to gather data, compile information, keep accurate records, and conceptualize statistical reports
• Strong computer skills, proficiency in Microsoft Office, especially Microsoft Excel, and the ability to work with databases strongly preferred
• Experience working in a fast-paced environment
• Ability to manage relationships and effectively communicate with ILU management team and other Civil Practice administrative staff
• Highly self-motivated and able to work independently

Supervision Knowledge, Skills and Abilities:

• Ability to schedule, assign, and manage work and resolve problems as needed
• Ability to manage the work including: assessment of work process and outcomes, gathering relevant information about the work, recommending alternatives, or elevate issues as needed
• Ability to clearly identify roles, responsibilities, delegate tasks and hold people accountable
• Ability to create and implement effective communication plans
• Ability to provide meaningful performance feedback for professional development including having difficult conversations and resolving sensitive employee issues
• Pursue continuous learning on forms of systemic oppression of marginalized identities and establish team norms and management practices using an equity mindset and informed by inclusive practices

Organizational Knowledge, Skills, and Abilities:

• Commitment to Legal Aid Society's mission to secure equal justice before the law for all New Yorkers
• Interpersonal and communication skills that enable healthy and productive working relationships
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect
• Commitment to Legal Aid Society's mission and values

Physical, environment, travel, and other duties required:

• Mostly sedentary, significant time using a computer and monitor; communicating and meeting using video

SALARY AND BENEFITS

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles.

Salary Range: $87,300 - $93,300

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice. To learn more, click the links below.

studentaid.gov

hesc.ny.gov/loan-forgiveness-programs

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF:

• Cover Letter
• Resume

For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.org.

EQUAL EMPLOYMENT OPPORTUNITY

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one's internal deeply-held sense of one's gender which may be the same or different from one's sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one's name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues. Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.