Senior Director, Patient Support Services
Apply NowCompany: Seattle Children's Hospital
Location: Seattle, WA 98115
Description:
The Senior Director, Patient Support Services collaborates on strategic planning, developing goals and objectives, and priority setting for areas of responsibility that support care management, utilization review and patient transitions. Accountability for developing and establishing a strategic vision and implementing initiatives that achieve optimal patient support across the care continuum. Assumes 24-hour accountability for the delivery of professional care and the allocation of resources for the assigned areas of responsibility. Partners with multidisciplinary teams and is responsible for patient care management and utilization review metrics, productivity/outcome measures, and adherence to professional practice standards for appropriate roles. The Senior Director, Patient Support Services will cultivate and sustain a culture that embraces and exemplifies professional practice, the development of future leaders and leadership excellence.
Accountable for the planning, development, provision, and continuous improvement of all services within care coordination, case management, social work, child life, interpreter services, guest services, cultural navigation, respiratory therapy and home care services. Plan, implement and evaluate services to ensure sustained improvements in quality, cost, delivery, safety, engagement, and family experience in assigned clinical sites. Collaborate and partner with MD leaders, service line leaders, site of care leaders, and community partners to develop, implement and operationalize initiatives intended to achieve desired outcomes.
Relocation assistance offered.
Required Education and Experience
Baccalaureate degree in clinical, financial, or management discipline.
Master's in Nursing, Social Work, Business Administration, Public Health, Healthcare Administration, or related field (candidates currently enrolled in a Master's program will be considered).
Individual must complete program within three years in position and maintain solid performance.
Minimum five (5) years of leadership experience in a health care setting.
Required Credentials
Current Washington State license if appropriate.
Must obtain national certification in a clinical specialty area or leadership within three years.
If RN, a copy of graduate degree in Nursing or transcripts indicating attainment of Master's degree in nursing is to be on record with Human Resources upon hire.
If Master's degree is in Business Administration, Public Health, Healthcare Administration, or related field, a copy of the degrees or transcripts indicating attainment of a Master's degree and Bachelor's in Nursing degree is to be on record with Human Resources upon hire.
If Master's degree is in process, a copy of the Bachelor's degree in Nursing or transcripts indicating attainment of a Bachelor's degree in Nursing and a notation of expected Master's completion date is to be on file with Human Resources upon hire.
Preferred
Clinical experience in a pediatric setting.
Knowledge of and experience using lean principles in healthcare.
Compensation Range
$243,500.00 - $365,250.00 per year
Salary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors
Benefits Information
Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children's - to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.
In 2022, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 30th year in a row. For more than a decade, Seattle Children's has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our Commitment to Diversity
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Accountable for the planning, development, provision, and continuous improvement of all services within care coordination, case management, social work, child life, interpreter services, guest services, cultural navigation, respiratory therapy and home care services. Plan, implement and evaluate services to ensure sustained improvements in quality, cost, delivery, safety, engagement, and family experience in assigned clinical sites. Collaborate and partner with MD leaders, service line leaders, site of care leaders, and community partners to develop, implement and operationalize initiatives intended to achieve desired outcomes.
Relocation assistance offered.
Required Education and Experience
Baccalaureate degree in clinical, financial, or management discipline.
Master's in Nursing, Social Work, Business Administration, Public Health, Healthcare Administration, or related field (candidates currently enrolled in a Master's program will be considered).
Individual must complete program within three years in position and maintain solid performance.
Minimum five (5) years of leadership experience in a health care setting.
Required Credentials
Current Washington State license if appropriate.
Must obtain national certification in a clinical specialty area or leadership within three years.
If RN, a copy of graduate degree in Nursing or transcripts indicating attainment of Master's degree in nursing is to be on record with Human Resources upon hire.
If Master's degree is in Business Administration, Public Health, Healthcare Administration, or related field, a copy of the degrees or transcripts indicating attainment of a Master's degree and Bachelor's in Nursing degree is to be on record with Human Resources upon hire.
If Master's degree is in process, a copy of the Bachelor's degree in Nursing or transcripts indicating attainment of a Bachelor's degree in Nursing and a notation of expected Master's completion date is to be on file with Human Resources upon hire.
Preferred
Clinical experience in a pediatric setting.
Knowledge of and experience using lean principles in healthcare.
Compensation Range
$243,500.00 - $365,250.00 per year
Salary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors
Benefits Information
Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children's - to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.
In 2022, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 30th year in a row. For more than a decade, Seattle Children's has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our Commitment to Diversity
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.