Customer Collaboration Executive, Key Accounts
Apply NowCompany: Philip Morris International
Location: Toronto, ON M4E 3Y1
Description:
Key things to know before you apply
Be legally permitted to work in Canada.
If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.
To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal
BE A PART OF A REVOLUTIONARY CHANGE
At Rothmans, Benson & Hedges Inc. ("RBH"), Philip Morris International's subsidiary in Canada, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to advance your career in endlessly different directions.
Embracing Diversity, Equity And Inclusion
We believe that diversity, equity, and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.
We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.
Equal Employment Opportunity
We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.
We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value, respect, and equally support applicants from these groups.
ABOUT THE ROLE
This role will support the Customer Collaboration process by ensuring close collaboration and up-to-date communication among stakeholders based on relevant data. This role is crucial for executing customer Collaboration initiatives and achieving joint benefits with PMI partners. This role will focus on data analysis and decision-making, providing critical inputs for planning parameters and ensuring master data completeness and correctness through defined analysis tools and reporting. Additionally, the Specialist will drive KPI improvements including On-Store Availability (OSA), OOS avoidance, DOI adherence, NPI S2M, and applicable supply chain KPIs. The ideal candidate will excel in analyzing large data sets and support the decision-making process to enhance product availability and supply chain efficiency, contributing to sales and volume growth.
YOUR DAY TO DAY
Drive weekly and monthly calculations of defined KPIs: Adherence to Replenishment (DRP) proposal, OSA, STN, Cost to Serve, LOGD., perform root-cause analysis in case of deviations vs target, define and execute action plans for improvements. Provide inputs for key stakeholders (internal & external) regarding Partner data submissions that could be impacting accurate replenishment planning or increasing performance against KPI.
Provide inputs and participate in Customer Collaboration sessions with the agreed cadence with identified partners; share KPI performance (DOI - Days of Inventory, CFR-OT - Case Fill Rate On-Time, OSA - On-Store Availability and Out of stock, Revenue Opportunity, etc.) monitor improvements of each KPI, effectively problem solve and report on the status of sales, inventory/ orders and availability in a simple easy to interpret manner.
Collect, analyze, and interpret supply chain data to identify opportunities for digitalization and process optimization. For ongoing monitoring of KPIs, create, automate, and maintain dashboards and reports to visualize key supply chain performance metrics and share insights with relevant internal and external stakeholders. Participate in various consulting engagements and best practice studies initiated for SC with Metro 3PL, Operations (OCS), or KA partners.
Collaboration with internal (Commercials, Marketing, IBP, Distribution team, Finance) and external (CWDs, KAs) stakeholders on the Customer collaboration inventory strategy, risk mitigation, NPI execution through regular weekly/bi-weekly governance, and ad-hoc meetings.
WHAT WE ARE LOOKING FOR
WHAT WE OFFER
We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, and an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.
For this position, the salary range starts at 92,610 based on the level of experience plus a bonus on performance and many other benefits
WHO WE ARE
Our parent company PMI is one of the world's leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.
RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe.
We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of algorithmic software in the application process to create efficiencies when sorting applicants and facilitate an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.
FOLLOW US ON SOCIAL MEDIA:
RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X: https://twitter.com/RBHinc
RBH website: https://www.rbhinc.ca/
#RBH
Be legally permitted to work in Canada.
If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.
To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal
BE A PART OF A REVOLUTIONARY CHANGE
At Rothmans, Benson & Hedges Inc. ("RBH"), Philip Morris International's subsidiary in Canada, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to advance your career in endlessly different directions.
Embracing Diversity, Equity And Inclusion
We believe that diversity, equity, and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.
We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.
Equal Employment Opportunity
We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.
We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value, respect, and equally support applicants from these groups.
ABOUT THE ROLE
This role will support the Customer Collaboration process by ensuring close collaboration and up-to-date communication among stakeholders based on relevant data. This role is crucial for executing customer Collaboration initiatives and achieving joint benefits with PMI partners. This role will focus on data analysis and decision-making, providing critical inputs for planning parameters and ensuring master data completeness and correctness through defined analysis tools and reporting. Additionally, the Specialist will drive KPI improvements including On-Store Availability (OSA), OOS avoidance, DOI adherence, NPI S2M, and applicable supply chain KPIs. The ideal candidate will excel in analyzing large data sets and support the decision-making process to enhance product availability and supply chain efficiency, contributing to sales and volume growth.
YOUR DAY TO DAY
Drive weekly and monthly calculations of defined KPIs: Adherence to Replenishment (DRP) proposal, OSA, STN, Cost to Serve, LOGD., perform root-cause analysis in case of deviations vs target, define and execute action plans for improvements. Provide inputs for key stakeholders (internal & external) regarding Partner data submissions that could be impacting accurate replenishment planning or increasing performance against KPI.
Provide inputs and participate in Customer Collaboration sessions with the agreed cadence with identified partners; share KPI performance (DOI - Days of Inventory, CFR-OT - Case Fill Rate On-Time, OSA - On-Store Availability and Out of stock, Revenue Opportunity, etc.) monitor improvements of each KPI, effectively problem solve and report on the status of sales, inventory/ orders and availability in a simple easy to interpret manner.
Collect, analyze, and interpret supply chain data to identify opportunities for digitalization and process optimization. For ongoing monitoring of KPIs, create, automate, and maintain dashboards and reports to visualize key supply chain performance metrics and share insights with relevant internal and external stakeholders. Participate in various consulting engagements and best practice studies initiated for SC with Metro 3PL, Operations (OCS), or KA partners.
Collaboration with internal (Commercials, Marketing, IBP, Distribution team, Finance) and external (CWDs, KAs) stakeholders on the Customer collaboration inventory strategy, risk mitigation, NPI execution through regular weekly/bi-weekly governance, and ad-hoc meetings.
WHAT WE ARE LOOKING FOR
- A University degree and/or College Diploma in Business Administration, Finance, Supply Chain Management, or related fields will be an advantage.
- 2+ Years of experience within Fast Moving Consumer Goods (FMCG) or Electronics industry with exposure to Supply Chain,
- Sales Strategy, Business Planning & Development or Finance.
- Working knowledge of SAP,
- Advanced knowledge of data processing techniques and systems (SQL, Power BI tools, etc.) is required
- End 2 End Supply Chain / Integrated Business Planning
- Processes knowledge/ experience preferred / APICS CPIM/ CSCP certifications (preferred).
- Commercial planning experience is a plus.
WHAT WE OFFER
We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, and an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.
For this position, the salary range starts at 92,610 based on the level of experience plus a bonus on performance and many other benefits
WHO WE ARE
Our parent company PMI is one of the world's leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.
RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe.
We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of algorithmic software in the application process to create efficiencies when sorting applicants and facilitate an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.
FOLLOW US ON SOCIAL MEDIA:
RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X: https://twitter.com/RBHinc
RBH website: https://www.rbhinc.ca/
#RBH