General Manager

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma, award-winning contemporary Japanese restaurant from creator and co-founder Rainer Becker, opened its doors in early 2017 for the first time in Las Vegas at the cosmopolitan. Enjoy expertly crafted sushi & izakaya style of informal dining on the west coast.

Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here's a summary of the fantastic benefits you can expect as part of the Zuma family:

• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Paid Time Off: Annual PTO to relax and recharge.
• Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.
• Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
• Family Meals: Enjoy complimentary daily family meals at our restaurant.
• Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.

JOB SUMMARY:

General Manager is the driving force behind the restaurant's daily operations, ensuring exceptional service, quality, and guest satisfaction. You will lead a team of dedicated professionals, oversee financial performance, and maintain the highest standards of excellence in a dynamic and upscale dining environment.

ESSENTIAL JOB FUNCTIONS:

• Oversee all aspects of restaurant operations, ensuring efficiency and high standards of service and quality
• Lead, train, and develop the management team and staff, fostering a culture of continuous improvement and professional growth
• Monitor and manage financial performance, including budgeting, forecasting, and cost control
• Develop and implement operational strategies to enhance guest satisfaction and drive business growth
• Collaborate with the culinary team to develop and refine menu offerings, ensuring consistency and excellence
• Oversee inventory management, ordering, and supply chain logistics to ensure efficient operations
• Implement and enforce health and safety regulations, ensuring a clean and safe environment for guests and staff
• Handle guest inquiries, complaints, and special requests in a professional and courteous manner
• Support the planning and execution of special events and private dining experiences
• Conduct regular staff meetings and training sessions to communicate goals, policies, and updates
• Monitor market trends and competitor activity, making adjustments to stay competitive and relevant
• Maintain accurate records and reports related to sales, labor, and other key performance metrics
• Stay current with industry trends, market dynamics, and competitive landscape to identify opportunities for innovation and differentiation
• Represent the restaurant in the local community and industry events, building relationships with key stakeholders and driving brand awareness and reputation
• Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
• Performs other duties and responsibilities as required or requested

JOB KNOWLEDGE, EXPERIENCE AND SKILLS:

• 5+ years of progressive leadership experience in restaurant management, with a proven track record of success in high-volume, upscale dining environments
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Solid understanding of financial management principles, including budgeting, forecasting, and cost control
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team to achieve common goals
• Exceptional communication and presentation skills, with the ability to articulate ideas, influence stakeholders, and build consensus
• Strategic thinking and problem-solving abilities, with a results-oriented mindset and a focus on continuous improvement
• Proficiency in restaurant management software, POS systems, and Microsoft Office suite
• Passion for hospitality and a commitment to delivering outstanding guest service
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Zuma is an equal opportunity employer.