IT Learning & Development Trainer
Apply NowCompany: Fried Frank Business Services Opportunities
Location: New York, NY 10025
Description:
Position Summary:
The IT Learning and Development Trainer will have proven experience in delivering all aspects of learning and development programs for lawyers and staff at the Firm; this includes conducting needs assessments, developing and maintaining training materials, and determining the appropriate delivery methods, instructors and venues to improve adoption and usability of technology. The IT Learning and Development Trainer relies on experience and judgment to plan, develop, and execute Firm technology-related initiatives.
This position will report directly to the IT Learning and Development Manager. It also requires physical presence in Fried Frank New York Office on a regular basis (at least 3x per week, or more, if it becomes the policy of the Firm or as business needs require). Salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held.
Duties & Responsibilities:
Primary:
Qualifications:
The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
New York Salary Range
$90,000-$130,000 USD
The IT Learning and Development Trainer will have proven experience in delivering all aspects of learning and development programs for lawyers and staff at the Firm; this includes conducting needs assessments, developing and maintaining training materials, and determining the appropriate delivery methods, instructors and venues to improve adoption and usability of technology. The IT Learning and Development Trainer relies on experience and judgment to plan, develop, and execute Firm technology-related initiatives.
This position will report directly to the IT Learning and Development Manager. It also requires physical presence in Fried Frank New York Office on a regular basis (at least 3x per week, or more, if it becomes the policy of the Firm or as business needs require). Salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held.
Duties & Responsibilities:
Primary:
- Work in close partnership with stakeholders to design, develop, and implement training solutions. Understand the needs presented and design training solutions to meet those needs.
- Conduct group training sessions in both virtual and in-person settings.
- Conduct one-on-one training in both virtual and in-person settings.
- Work in partnership with stakeholders to develop training plans and curricula that support technology upskilling and career growth.
- Develop content, including learning plans and curricula for the firm's learning management system.
- Assist with the creation of e-learning modules.
- Develop and maintain training solutions including, but not limited to, outlines, manuals, quick reference guides, quick start guides, videos, frequently asked questions, and tips.
- Develop and distribute Firm communications related to technology announcements and training.
- Respond to requests for training assistance.
- Measure training effectiveness and provide recommendations for improvement.
- Administer training classes and reporting using the Firm's Learning Management System.
- Keep current with adult training and learning industry trends, best practices, new technologies, and emerging innovations to see how they can be leveraged at the Firm.
- On occasion, assist with the testing of lawyer-impacting applications that the team is knowledgeable about.
- Assist with special projects.
- Occasional travel to Fried Frank offices. (20% Travel)
Qualifications:
- College degree or equivalent law firm or other professional services firm training experience preferred.
- Ability to occasionally travel to Firm offices as required for large rollouts that cannot be done virtually.
- The suitable candidate must demonstrate 3+ years of related experience in training with a focus on blended learning, preferably in a legal or service-based organization.
- Advanced knowledge of learning management systems content creation and implementation.
- Strong verbal and written communication skills.
- Excellent presentation skills.
- Self-starter with the ability to adapt to and champion change.
- Possess a strong work ethic and drive to seek solutions.
- Strong background in adult learning and knowledge of industry trends and best practices.
- Following is not an exhaustive list, but candidate should have an Advanced knowledge of Microsoft Office, Litera products (iCreate, Compare, Metadact or similar), Kofax PDF (or similar), DocXTools, iManage Cloud (or similar document management systems), time entry applications - preferably Intapp.
- Working knowledge of practice-specific applications and workflows.
- Experience conducting technology training to audiences in instructor-led/classroom style, webinar, one-on-one, and virtual environments.
- Innovative, creative, and flexible attitude and approach to training.
- Ability to build credibility with the Firm's lawyers and present effectively to senior leadership.
- General computer knowledge and strong ability to learn new software systems.
The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
New York Salary Range
$90,000-$130,000 USD