Senior Assistant Vice President - Healthcare Payer Account Management & Client Executive (Remote Opportunity)

Company Overview and Culture

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

About EXL Health

We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem. Technology, data and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed and paid.

EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.

We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.

Senior Assistant Vice President - Healthcare Payer Account Management & Client Executive (Remote Opportunity)

Are you ready to lead and innovate in the healthcare industry? EXL (NASDAQ: EXLS) is inviting talented individuals to join our dynamic team as SAVP - Account Manager. As a leading business process solutions company, we prioritize diversity, inclusion, and innovation to drive business impact through integrated services and industry knowledge. Be a part of a workplace that values your unique perspective and encourages continuous growth.

Why Choose EXL:

At EXL, we believe in fostering a workplace where diversity is celebrated, ideas are embraced, and talent is nurtured. Join us in redefining the future of healthcare solutions as we provide operations management, decision analytics, and technology platforms to organizations in various sectors, including insurance, healthcare, banking, and financial services.

Visit www.exlservice.com for more information about EXL Analytics.

Your Impactful Responsibilities:

Empower Client Partnerships

• Manage key clients collaboratively, working with Operations and Service Line General Managers to exceed target annual revenue goals.
• Foster client satisfaction through strategic partnerships, driving the growth of existing services, and cross-selling additional products and services.

Strategic Account Ownership

• Develop an in-depth understanding of client accounts, existing or new, and prioritize client business priorities.
• Identify and map all relevant buying centers in the target account(s), ensuring a comprehensive approach to client engagement.
• Own the competitive landscape within client accounts, shaping plans for EXL to stay ahead.

Deal Origination Excellence

• Emphasize individual deal origination, across large and small deals, RFX, and proactive channels, maintaining a balanced pipeline.
• Always be informed about your pipeline and win targets on a quarterly and full-year basis.

Collaborative Team Leadership:

• Become the deal quarterback post-deal origination, collaborating with EXL teams to shape business cases and craft compelling value propositions.
• Maintain a cadence for internal updates with the BU management team, promoting transparency and collaboration.
• Drive communication and collaboration among EXL delivery leaders engaged in the account.

Client Satisfaction Mastery

• Ensure high client participation in the CSAT process and aim for exceptional NPS scores.
• Track client alumni movement into other organizations and leverage these connections for pipeline growth.

Account Maintenance and Expansion

• Set up and lead regular Monthly and Quarterly Business Review meetings with clients.
• Work with internal groups to prepare material for regular meetings, keeping key business leaders at clients informed of high-level progress and challenges.
• Collaborate with Operations for key clients to ensure overall client health and satisfaction.

Experience To Be Successful

• Bring at least 10 years of experience in the healthcare industry (e.g., payer, provider).
• Demonstrate a very strong understanding of at least one of the three healthcare practice areas (Clinical services/digital ops/D&A), with the ability to solution a deal in that chosen area.
• Showcase high familiarity with digital practice and solutions, including articulating Gen AI use cases.
• Possess state and federal government program experience, such as TriCare, VA Community Care Network, Medicaid, and Medicare.
• Proven track record of personally originating new opportunities within large, complex client organizations.
• Experience in selling analytics, payments, and/or BPO solutions to health plans and/or providers.

• Exhibit a strong appreciation for various delivery models, including analytics, software, and platform-enabled services models.
• Constantly upskill and stay updated on healthcare industry trends and digital advancements.
• Excel in communication, presentation, and logical reasoning skills, with the ability to interact at all levels within a client, including CXO level.
• This position requires US Citizenship status.
• Due to the nature of this work, the ability to obtain a Security Clearance is required. Active DOD Security Clearance is preferred.

Join us in shaping the future of healthcare solutions. Apply now to become an integral part of EXL's inclusive and innovative team!

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here -> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Other details

• Pay Type Salary
• Employment Indicator Regular
• Min Hiring Rate $165,000.00
• Max Hiring Rate $175,000.00
• Travel % 30
• Telecommute % 100

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