Senior Transportation Supervisor

Primary Job Posting Location:

Burlington, Ontario Canada

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Job Description:

The Senior Transportation Supervisor position manages transportation management daily activities related to customers and carriers. He/She plays a vital role in carrier management, existing customer management, and new customer implementations. This position contributes to business development and revenue growth. He/She resolves customer issues, promotes quality assurance, and manages financial objectives.

This position has a focus on customer satisfaction that is achieved through issue resolution, problem solving, data analysis and recommendations, cost saving initiatives, carrier performance management, monthly business reviews and customer engagement.
He/She analyzes complex customer order characteristics, O/D pairs, mode optimization and temperature requirements. This position provides pricing to customers and collaborates to define project needs and provides support to new business implementations. This position collaborates cross-functionally (e.g., Business Development, Operations, Quality, Engineering, Security etc.) to provide cost-effective Supply Chain Solutions (SCS) pricing models for increasing profitable revenue. He/She interfaces with customers to evaluate their needs and propose solutions. This position supervises transportation speclialists.

Job Title: Senior Transportation Supervisor

Job Type: Full-Time, Permanent

Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM (must be able to work ALL 5 days of the week at a minimum of 40 hrs)

Work Location: 4156 MAINWAY, BURLINGTON, ON L7L 0A7, Canada

Responsibilities:

• Synthesizes customer data and provides meaningful insights and recommendations.
• Provides cost and pricing information, including customer and lane margin analyses.
• Generates and analyzes transportation pricing models.
• Maintain customer and department level CIP programs.
• Leads team process improvement initiatives.
• Works with cross functional teams to identify customer business requirements, process adherence and Healthcare compliance.
• Develops performance metrics to manage carrier performance.
• Generates and distributes operational, financial, and network performance reports to ensure UPS meets operational objectives.
• Maintains reporting systems to support UPS goals.

Qualifications:

• Demonstrates a general understanding of ways to identify and measure current customer and business needs; uses business needs to define the project's requirements.
• Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem.
• Demonstrates a general knowledge of techniques for soliciting and gathering information.
• Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems.
• Demonstrates a general understanding and use of grammatical rules; expresses ideas clearly and concisely; explains the relationship of effective writng to business objectives.
• Experience in Transportation.
• Bachelor's Degree or International equivalent.
• Experience using Microsoft products (Excel, Word and PowerPoint).
• Understanding of AS400 TMS system - Preferred.

Additional Information:

• Job Grade 20E.
• Valid to apply till April 4th, 2025 at 11:59 PM EST.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.