Restaurant Systems Manager
Apply NowCompany: El Pollo Loco
Location: Costa Mesa, CA 92627
Description:
What's in it for you!
Hybrid work schedule
Competitive pay and bonus
Medical + Dental + Vision Insurance
401(K) Plan with match and immediate vesting
Flexible Spending Accounts
Vacation + Sick Pay + 12 Paid Holidays
Dog friendly office
Amazing office culture
Free El Pollo Loco food (Dine Out Card) + Restaurant Discount
Discounts on theme parks, movie tickets, sports events, hotels and more...
POSITION PURPOSE:
The Restaurant Application Specialist manages all digital restaurant applications, including OLO menu configurations, third-party marketplace integrations, kiosk menus, digital menu board content management, and other specialized applications that connect to the Point-of-Sale (POS) system. This role is responsible for a seamless operation experience, brining highly skilled knowledge in the areas of systems analysis and programming, documenting, testing, creating or modifying the platforms
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Education and/or Experience
Highly skilled in the area of systems analysis and programing. Minimum of 5 years of experience with business/restaurant application management.
Knowledge, Skills, and Abilities
Our Company
In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 490 restaurants across 7 states, becoming an L.A. mainstay and cultural benchmark along the way. And today, we continue to work just as hard to always provide customers with fresh and innovative L.A. Mex from our famous family dinners to Mexican entrees.
The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.
#LI-Hybrid
Other details
Apply Now
Hybrid work schedule
Competitive pay and bonus
Medical + Dental + Vision Insurance
401(K) Plan with match and immediate vesting
Flexible Spending Accounts
Vacation + Sick Pay + 12 Paid Holidays
Dog friendly office
Amazing office culture
Free El Pollo Loco food (Dine Out Card) + Restaurant Discount
Discounts on theme parks, movie tickets, sports events, hotels and more...
POSITION PURPOSE:
The Restaurant Application Specialist manages all digital restaurant applications, including OLO menu configurations, third-party marketplace integrations, kiosk menus, digital menu board content management, and other specialized applications that connect to the Point-of-Sale (POS) system. This role is responsible for a seamless operation experience, brining highly skilled knowledge in the areas of systems analysis and programming, documenting, testing, creating or modifying the platforms
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manages and configures restaurant technology applications, including Olo menus, third-party marketplaces (UberEats, DoorDash, Grubhub, etc.), kiosk menus, and other digital ordering platforms.
- Independently manages and resolves system errors across all platforms, applying expertise to ensure a seamless integration with the POS system and minimizing downtime.
- Manages all digital menu board content, ensuring accurate pricing, promotions, and visuals. Monitors functionality and resolves any display issues with urgency.
- Manages and closely partners with vendors to diagnose and resolve technical issues related to application performance, connectivity, and downed equipment. Documents and resolves hardware/software failures proactively.
- Evaluates system upgrades or enhancements, ensuring software solutions align with business needs and improve operational efficiency, making recommendations to leadership.
- Maintains and develops technical/user documentation for applications.
Education and/or Experience
Highly skilled in the area of systems analysis and programing. Minimum of 5 years of experience with business/restaurant application management.
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills, with the ability to effectively engage with internal customers, external customers, vendors, and franchisees.
- Exceptionally strong troubleshooting skills to diagnose order flow issues, API errors, system outages, and digital menu board malfunctions.
- Ability to independently solve practical and abstract problems and deal with a variety of known and unknown variables.
- Strong planning and prioritization skills to meet tight deadlines.
- Experience with Olo, POS systems, third-party delivery integrations, and digital signage software solutions.
- Experience working with vendor support teams to resolve application-related issues.
- Attention to detail and documentation skills.
- Ability to provide one-on-one consultancy to end users.
- Initiative and strong time/project management skills.
- Ability to quickly adapt to change.
- Ability to work at the Support Center consistent with the hybrid work policy.
- Must be available for on-call duty 24/7.
Our Company
In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 490 restaurants across 7 states, becoming an L.A. mainstay and cultural benchmark along the way. And today, we continue to work just as hard to always provide customers with fresh and innovative L.A. Mex from our famous family dinners to Mexican entrees.
The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.
#LI-Hybrid
Other details
- Pay Type Salary
- Min Hiring Rate $112,000.00
- Max Hiring Rate $125,000.00
Apply Now