Construction Defect Claims Specialist
Apply NowCompany: The Hartford Financial Services Group, Inc
Location: Lake Mary, FL 32746
Description:
Specialist Claims - CH07DE
Specialist Claims CA - CH07DN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The Claims Specialist is the highest claim handling designation within the Complex Claims Unit - Construction Defect (CCU-CD) and is a visible and important role. CCU-CD is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving property damage and at times bodily injury. Claims in CCU-CD are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. CCU-CD claims also commonly involve litigation, require subject matter expertise to manage, and can involve higher exposures.
RESPONSIBILITIES:
The Claims Specialist must demonstrate the ability to independently and timely manage all aspects of the most complex, high-value claims exhibiting a detailed knowledge of each claim, a well-reasoned analytical focus, and a clear strategy for resolution. The Claims Specialist must also be willing to share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives. Other responsibilities include:
Provide proactive communications to customers and business partners in the management and resolution of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies)
Write and articulate clear, concise and accurate coverage positions
Conduct investigations regarding claims and/or lawsuits
Effectively manage litigation and counsel, inclusive of litigation planning, budgeting, and proactively positioning claims for resolution
Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership
Provide detailed impactful recommendations to leadership
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage/liability positions
Attend mediations and trials as necessary
Proactively manage accurate expense, reserve and financial transactions
Consistently maintain up to date claims metrics
REQUIRED QUALIFICATIONS:
5+ years construction defect claim handling experience
Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies for general contractor, developer, owner, and construction manager claims
Experience in handling affirmative/defensive risk transfer, including tendering and responding to additional insured and contractual indemnity tenders
Excellent verbal and written communication skills
Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Experience in the creation and delivery of presentations
Superior customer service skills and active listening skills
Proven track record of prioritizing and managing multiple responsibilities simultaneously
Proven track record of effective negotiations/settlement of high-value construction defect liability claims
Demonstrated negotiation and conflict resolution skills
Proficiency with MS Office, especially Word and Excel
Active Property & Casualty State Insurance Adjuster license
PREFERRED QUALIFICATIONS:
10+ years construction defect claim handling experience
Bachelor's degree preferred. J.D. or CRIS designation a plus
Experience in handling contractor professional and protective indemnity policies
Knowledge of surety, bond and builders risk policies
Active Property & Casualty State Insurance Adjuster license
OTHER INFORMATION:
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$101,200 - $151,800
The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
Specialist Claims CA - CH07DN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The Claims Specialist is the highest claim handling designation within the Complex Claims Unit - Construction Defect (CCU-CD) and is a visible and important role. CCU-CD is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving property damage and at times bodily injury. Claims in CCU-CD are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. CCU-CD claims also commonly involve litigation, require subject matter expertise to manage, and can involve higher exposures.
RESPONSIBILITIES:
The Claims Specialist must demonstrate the ability to independently and timely manage all aspects of the most complex, high-value claims exhibiting a detailed knowledge of each claim, a well-reasoned analytical focus, and a clear strategy for resolution. The Claims Specialist must also be willing to share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives. Other responsibilities include:
Provide proactive communications to customers and business partners in the management and resolution of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies)
Write and articulate clear, concise and accurate coverage positions
Conduct investigations regarding claims and/or lawsuits
Effectively manage litigation and counsel, inclusive of litigation planning, budgeting, and proactively positioning claims for resolution
Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership
Provide detailed impactful recommendations to leadership
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage/liability positions
Attend mediations and trials as necessary
Proactively manage accurate expense, reserve and financial transactions
Consistently maintain up to date claims metrics
REQUIRED QUALIFICATIONS:
5+ years construction defect claim handling experience
Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies for general contractor, developer, owner, and construction manager claims
Experience in handling affirmative/defensive risk transfer, including tendering and responding to additional insured and contractual indemnity tenders
Excellent verbal and written communication skills
Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Experience in the creation and delivery of presentations
Superior customer service skills and active listening skills
Proven track record of prioritizing and managing multiple responsibilities simultaneously
Proven track record of effective negotiations/settlement of high-value construction defect liability claims
Demonstrated negotiation and conflict resolution skills
Proficiency with MS Office, especially Word and Excel
Active Property & Casualty State Insurance Adjuster license
PREFERRED QUALIFICATIONS:
10+ years construction defect claim handling experience
Bachelor's degree preferred. J.D. or CRIS designation a plus
Experience in handling contractor professional and protective indemnity policies
Knowledge of surety, bond and builders risk policies
Active Property & Casualty State Insurance Adjuster license
OTHER INFORMATION:
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$101,200 - $151,800
The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits