iManage Tool
Apply NowCompany: ApTask (Formerly The Walsh Associates)
Location: Charlotte, NC 28269
Description:
Title : iManage Tool
Location: Charlotte NC/Plano TX/Pennington NJ
Job Type: Fulltime Permanent
Location: Charlotte NC/Plano TX/Pennington NJ
Job Type: Fulltime Permanent
- The candidate must have strong technical background with 7+ years of IT experience.
- A few of those years installing and/or upgrading iManage products.
- This person must essentially be able to design and build iManage document management systems, must be detail oriented, with follow through characteristics such as coordinate schedules, realign objectives, bring focus and closure, create a plan, and organize.
- The ability to work independently, remotely, and as part of a team is critical. Will report directly to the Operations Manager.
- Responsible for the day-to-day engineering, security, design, and escalated daily support functions of the Firm's iManage Document Management Systems and related applications.
- Write scripts/code/workflows in appropriate tools to automate the iManage platform with ease.
- Responsible for the day-to-day engineering, security, design, and escalated daily support functions of the Firm's iManage Document Management Systems and related applications.
- Write scripts/code/workflows in appropriate tools to automate the iManage platform with ease.
- Demonstrate the ability to self-learn applications, SaaS, code, and workflows by the Enterprise Applications Department.
- Troubleshoot issues to determine root cause while driving to a solution, managing tickets with external vendors and other internal teams with minimal supervision or additional support.
- Provide level III support escalation for assigned applications. Document processes, knowledge, and all correspondence internally and externally used to resolve incidents and requests in a service management system ensuring a timely resolution for the customer.
- Follow process, procedure, and policy as defined by the firm for the support of assigned applications/solutions.
- Administer, maintain, patch, and upgrade applications in a Microsoft Windows / Azure environment.
- Participate in and enforce enterprise standards, best practices, requirement gathering practices, and documentation standards.