Corporate Director of Operations

Corporate Director of Operations

Reports To: Chief Operating Officer

General Purpose: The Corporate Director of Operations will be responsible for achieving revenue, profit, guest satisfaction, product quality, asset protection and to ensure company standards are being achieved through the management of various Common Bond Hotel properties (hotel and restaurants). The Corporate Director of Operations will support the property leadership in all aspects of the operations, including hotel and food and beverage, and will utilize all resources to achieve individual hotel success.

The Corporate Director of Operations is responsible for the overall management and strategic direction of multiple hotel and food and beverage locations. This includes the operation of locations that include, but is not limited to a.) annual budgets, b.) annual marketing plans, c.) annual capital expenditure plans, d.) annual wage plans, and always within the framework of all Company policies and procedures.

Specific Responsibilities:

• Ultimate oversight of the day-to-day operations of multiple Hotel and Food and Beverage locations.
• Holds leaders accountable for managing and motivating teammates and achieving overall financial results, and guest and team satisfaction.
• Demonstrates a high level of integrity, takes ownership of personal and team actions, communicates effectively, promotes collaboration, nurtures a positive, professional work environment, and ensures development of, and adherence to, Common Bond policies, protocols and Standard Operating Procedures.
• Ensures preparation, presentation and supports the successful attainment of each Hotel's and Food & Beverage annual budget, strategic sales plan and capital improvement plan.
• Ensures implementation of approved Budget Plan for each hotel and that all areas of the hotels are operating within the approved budget.
• Ensures accurate forecasting and management of cash flow.
• Perform analysis - analyze budgets/forecasts, profit and losses, guest satisfaction results, market analysis from STR report. Provide insight to COO and the property leader.
• Monitors results and compare outcomes with budget/forecast, other managed hotels performance metrics, and with industry averages.
• Review daily, weekly financials and operations results. Connects directly with property leadership to address concerns.
• Leads review of P&L with property leadership and ensures Executive Summary accuracy.
• Assist property leaders with current and future financial planning.
• Maintain positive and proactive relationships and communication with ownership groups and asset managers, if applicable.
• Train and oversee property leadership and fill-in as necessary.
• Create leadership development plans as needed.
• Execute regular walk-throughs of each property as a mechanism to mentor and guide the property leaders on Common Bond Hotels standards.
• Motivates, coaches and trains property leadership; sets goals and holds team members accountable, and provides appropriate feedback, rewards, and recognition. Ensures routine assessments and review of hotel and Food & Beverage teams.
• Provides recruiting, selection and training support for other Senior Leader and department head positions.
• Work with property leadership to create and maintain the brand standards for culture, guest experience and property appearance.
• Work closely with property leadership so that they are clear about employee relations, culture management, and assist with conflict resolution as necessary.
• Gains and maintains excellent knowledge of competition and general industry trends.
• Assist with opening new properties.
• Ensure that safety standards are in compliance with local, state and federal regulations.
• Research and make recommendations and decisions for regional issues (vendors, service providers, applications etc.).
• As requested/required, leads special projects in conjunction with COO - with focus on overall property operations, brand-wide.

Qualifications:

Knowledge

Possess advanced knowledge in the following areas:

• Management of operating departments of a lifestyle branded hotel, including Food & Beverage, Front Desk, Housekeeping, Repairs & Maintenance, Gift Shop and other Minor Operating Departments. Experience managing a variety of properties in various locations is preferred.
• Sales and marketing.
• Yield management revenue.
• Hotel/Food & Beverage accounting principles.
• Hotel/Food & Beverage maintenance, repair and Capital expenditure.
• Personnel management.
• Safety and security.
• Budgeting/forecasting.

Skills

Demonstrate advanced proficiency or exceptional skill in the following areas:

• Has advanced professional skills at the level of a "seasoned" professional in both Hotels and Food & Beverage. Requires extensive knowledge of their discipline and a working knowledge of related fields. Understands information in several unrelated professional disciplines.
• Solves problems that are complex, varied and only mildly related to those seen before. Simply determining what the problem is requires major individual effort and/or consultation with others within the department. A high degree of analytical ability and inductive thinking may be required to solve highly intricate, technically complex problems. Must be able to develop new and nonstandard approaches.
• Completes work that requires using original and creative thinking to develop new, complex results. The results generally impact several work groups, a large project or an extended customer base.
• Excellent written and verbal communication.
• Planning financial strategies, delegating responsibilities to others.
• Leading/coaching others at various professional levels.
• Identifying and developing talent.
• Identifying and solving complex problems.
• Prioritizing and coordinating multiple projects simultaneously.
• Evaluating and resolving complex situations.
• Leading the teammate of the hotel utilizing a management style based in a participatory team approach.
• Inspecting rooms, all areas in and out of facility.
• Soliciting potential business.
• Using general office equipment, including computers.
• Be willing to get your hands dirty and be a jack-of-all-trades, when necessary.
• Has knowledge and experience of working closely with architects, engineers and designers.
• Comfortable in an Art driven environment with potentially explicit or controversial art works.

Education/Formal Training:

• Bachelor's degree is preferred.

Experience

• Minimum experience 5-7 years as Director of Operations, or General Manager in at least a minimum of 2 different boutique hotel properties is preferred.
• Extensive experience with lifestyle branded hotel sales and marketing.
• Extensive experience with revenue management.
• Extensive experience in all departments related to a lifestyle branded hotel.
• Extensive experience in multi-unit management and/or very complicated operations management (of over 5 profit centers) experience, including hotel, restaurant and mixed-use spaces.
• Experience in pre-opening/construction, opening and post opening management of a new project is preferred.

Travel Requirements

• As needed.