Senior Communications Manager

Job Summary

The Senior Communications Manager will play an important role in supporting Charter's diverse and inclusive organization, which provides equal opportunities for all employees, enabling them to make better decisions, produce innovative products and services and improve the communities we serve.

The Senior Manager will develop messaging, communications products and platforms to help achieve this objective.

Responsibilities

• Maintain messaging for external use as necessary in response to external inquiries, Charter's external website, leader presentations and inclusion in required documents.

• Create communications and presentations on inclusion and community related topics (executive presentations, requests from our businesses as well as customized executive message sheets as required).

• Develop and produce executive-level presentations on department programs, progress and future efforts. Collect and develop storyline from information across the organization.

• Draft communications for our leaders, supporting inclusion and community-related programs as required. Conduct research on a range of topics that we may draw upon and include in communications.

• Guide leader messaging, Council communications, video briefs and review material as needed by business units. Respond to content requests from varied functions.

• Review of quotes, speeches, presentations and outlines for use at external forums. This includes speaker identification, approval and presentation and speech content.

• Produce quarterly brief which provides updates on inclusion and Community programs and stories for distribution internally.

• Set up team roadshows, webinars and provide communications plans for other team-driven events. Produce takeaway sheets from events. Collect feedback and maintain analytics/research.

• Drive inclusion and community social media strategy, taking a more holistic approach in this area. Develop and/or review inclusion and community social media quotes for Recruitment Marketing, Get Spectrum and Corporate team. Make connections between inclusion, community and related posts where appropriate.

• Monitor internal and external news and content to ensure message alignment. Share findings with team.

• Update collateral materials as needed, inclusive of message points, leadership FAQs and resources, etc.

• Perform other duties as requested.

Qualifications

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Excellent written and verbal communications skills
• Demonstrated PowerPoint, design and Excel skills.
• Proficiency in other design programs is an advantage
• Skilled in research, analysis and interpretation of data and articulation of key findings
• Demonstrated ability to drive engagement and connection across social media platforms and other communications channels
• Ability to implement differentiated communications strategies to an array of audiences
• Strong project management skills
• Ability to work well under tight deadlines and manage multiple projects simultaneously
• Ability to communicate well and at all levels of the organization
• Professional, poised demeanor
• Perform other responsibilities as assigned to support inclusion and community communications programs, campaigns, and initiatives
• Ability to maintain confidentiality

Required Education

• Bachelor's degree in Journalism, Communications or related field

Preferred Related Work Experience and Number of Years

• 10+ years

Working Conditions

• Office Environment