IT Business Specialist
Apply NowCompany: State of Michigan
Location: Dimondale, MI 48821
Description:
Salary: $39.52 - $58.40 Hourly
Location : Dimondale, MI
Job Type: Permanent Full Time
Remote Employment: Flexible/Hybrid
Job Number: 0801-25-21-73AM
Department: Technology, Management and Budget
Opening Date: 03/31/2025
Closing Date: 4/14/2025 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Job Description
The Department of Technology, Management and Budget supports the business operations of the state agencies through a variety of services including Information Technology project delivery, maintenance and support. This position is with the Agency Services area of DTMB.
This highly visible position will serve as the IT Vendor Business Specialist for the Department of Treasury supporting systems that must adhere to IRS regulations, US Department of Education regulations, interface with several state agencies, colleges, universities, and high schools to provide mission critical services to citizens. This position will work closely with Treasury areas that oversee the applications. This specialist position provides critical oversight for vendor supported applications including Firstmark Star, MET Salesforce, Michigan Educational Savings Program (MESP ), Michigan Achieving a Better Life Experience (MiABLE), OneLink, Prepaid Record Information and Management Administration (PRIMA), Loans and Bonds Management System (LBMS), Infrastructure Finance Software (IFS), DBC Debt Manager/DBC Finance, Education Powered by Innovative Concepts (EPIC) and Microsoft Dynamics Great Plains.
This position requires expert understanding of the financial impacts and the data that is being collected and reported on. This position plays a lead technical role in new projects and well as ongoing support functions requiring in depth expertise to manage and troubleshoot escalated issues. This position must be able to create and execute complex project test plans and as well as engage in multi-day project implementation support.
This position requires an extremely high degree of technical skill, initiative, and creativity. The specialist must keep current with new regulations and legislation that impact these systems, IRS and FERPA regulations, SSN Privacy ACT (PA 452 of 2004) and Identity Theft Protection Act (PA 454 of 2004 as amended), standards, technologies, software, networking, operating systems, and hardware to provide for the needs of Treasury. This position will support the Treasury clients to streamline critical business processes, identify customer needs and develop strategies and solutions to align with Treasury's strategic plan.
This IT Business Specialist will be responsible for the Collections Contact Center NICE CXOne call center telephony technology for client facing support. NICE CXOne platform will have both inbound and outbound call functionality and will support both the internal Collections Customer Information Services Unit (CISU) and CSB vendor partner(s) call centers. They must keep current with new and emerging Contact Center technologies, IRS and NIST regulations, standards, technologies, software, networking, operating systems and hardware to provide for the needs of Treasury.
ITS 15 -
Position Location/Remote Office: The office location is Dimondale, MI. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.
DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
Required Education and Experience
Education
Possession of a bachelor's degree with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Experience
Information Technology Specialist 15
Three years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Alternate Education and Experience
An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
OR
At least an educational level typically acquired through the completion of high school and at least three years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Additional Requirements and Information
To be considered for this position you must:
Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here: Instructions (Download PDF reader)
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
The Office of Career Services offers current State Employees and interested applicants access to the job application process and a variety of career planning resources.
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.
Certain positions may be assigned subclass codes and individuals appointed must possess the required specialized experience.
View the job specification at:
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
INTCSPL - Do you possess a bachelor's degree or higher with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics and at least three years of post-degree professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts.ORAn associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, project management, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician; and three years of professional experience equivalent to an Information Technology Infrastructure, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts.ORAt least an educational level typically acquired through the completion of high school and at least four years of experience as an application programmer, computer operator, or information technology technician and three years of professional experience equivalent to an Information Technology Infrastructure, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12.
02
How many years of experience do you have troubleshooting / supporting NICE CXOne Contact Center technology (If you possess this type of experience or knowledge, you must document it in your application materials for accurate screening.)
03
If you indicated you have experience or troubleshooting / supporting NICE CXOne Contact Center technology, please explain your experience.
04
How many years of experience do you possess in analyzing complex technical issues which requires you to provide recommendations for improvements to decision makers?
05
If you indicated you possess experience in analyzing complex technical issues which requires you to provide recommendations for improvements to decision makers, please explain that experience.
06
How many years of experience do you have in vendor management?
07
If you indicated that you possess experience with vendor management, please explain your experience.
08
How many years of experience do you have in performing analysis and requirements gathering with customers?
09
If you indicated that you possess analysis and requirements gathering experience or knowledge, please explain your experience.
10
How many years of experience do you have working with IT procurement projects (including ITNs, RFPs, & JECs)?
11
If you indicated that you have experience working with IT procurement projects, please explain that experience.
12
How many years of experience do you have working with System Security Plans (gauging adherence to NIST 800-53)?
13
If you indicated that you have experience working with System Security Plans, please explain that experience.
Required Question
Location : Dimondale, MI
Job Type: Permanent Full Time
Remote Employment: Flexible/Hybrid
Job Number: 0801-25-21-73AM
Department: Technology, Management and Budget
Opening Date: 03/31/2025
Closing Date: 4/14/2025 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Job Description
The Department of Technology, Management and Budget supports the business operations of the state agencies through a variety of services including Information Technology project delivery, maintenance and support. This position is with the Agency Services area of DTMB.
This highly visible position will serve as the IT Vendor Business Specialist for the Department of Treasury supporting systems that must adhere to IRS regulations, US Department of Education regulations, interface with several state agencies, colleges, universities, and high schools to provide mission critical services to citizens. This position will work closely with Treasury areas that oversee the applications. This specialist position provides critical oversight for vendor supported applications including Firstmark Star, MET Salesforce, Michigan Educational Savings Program (MESP ), Michigan Achieving a Better Life Experience (MiABLE), OneLink, Prepaid Record Information and Management Administration (PRIMA), Loans and Bonds Management System (LBMS), Infrastructure Finance Software (IFS), DBC Debt Manager/DBC Finance, Education Powered by Innovative Concepts (EPIC) and Microsoft Dynamics Great Plains.
This position requires expert understanding of the financial impacts and the data that is being collected and reported on. This position plays a lead technical role in new projects and well as ongoing support functions requiring in depth expertise to manage and troubleshoot escalated issues. This position must be able to create and execute complex project test plans and as well as engage in multi-day project implementation support.
This position requires an extremely high degree of technical skill, initiative, and creativity. The specialist must keep current with new regulations and legislation that impact these systems, IRS and FERPA regulations, SSN Privacy ACT (PA 452 of 2004) and Identity Theft Protection Act (PA 454 of 2004 as amended), standards, technologies, software, networking, operating systems, and hardware to provide for the needs of Treasury. This position will support the Treasury clients to streamline critical business processes, identify customer needs and develop strategies and solutions to align with Treasury's strategic plan.
This IT Business Specialist will be responsible for the Collections Contact Center NICE CXOne call center telephony technology for client facing support. NICE CXOne platform will have both inbound and outbound call functionality and will support both the internal Collections Customer Information Services Unit (CISU) and CSB vendor partner(s) call centers. They must keep current with new and emerging Contact Center technologies, IRS and NIST regulations, standards, technologies, software, networking, operating systems and hardware to provide for the needs of Treasury.
ITS 15 -
Position Location/Remote Office: The office location is Dimondale, MI. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.
DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
Required Education and Experience
Education
Possession of a bachelor's degree with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Experience
Information Technology Specialist 15
Three years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Alternate Education and Experience
An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
OR
At least an educational level typically acquired through the completion of high school and at least three years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Additional Requirements and Information
To be considered for this position you must:
Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here: Instructions (Download PDF reader)
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
The Office of Career Services offers current State Employees and interested applicants access to the job application process and a variety of career planning resources.
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.
Certain positions may be assigned subclass codes and individuals appointed must possess the required specialized experience.
View the job specification at:
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
INTCSPL - Do you possess a bachelor's degree or higher with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics and at least three years of post-degree professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts.ORAn associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, project management, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician; and three years of professional experience equivalent to an Information Technology Infrastructure, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts.ORAt least an educational level typically acquired through the completion of high school and at least four years of experience as an application programmer, computer operator, or information technology technician and three years of professional experience equivalent to an Information Technology Infrastructure, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12.
- Yes
- No
02
How many years of experience do you have troubleshooting / supporting NICE CXOne Contact Center technology (If you possess this type of experience or knowledge, you must document it in your application materials for accurate screening.)
- None
- Knowledge Only
- Less than 1 year
- 1 to 3 years
- More than 3 years
03
If you indicated you have experience or troubleshooting / supporting NICE CXOne Contact Center technology, please explain your experience.
04
How many years of experience do you possess in analyzing complex technical issues which requires you to provide recommendations for improvements to decision makers?
- None
- Knowledge Only
- Less than 1 year
- 1 to 3 years
- More than 3 years
05
If you indicated you possess experience in analyzing complex technical issues which requires you to provide recommendations for improvements to decision makers, please explain that experience.
06
How many years of experience do you have in vendor management?
- None
- Knowledge Only
- Less than 1 year
- 1 to 3 years
- More than 3 years
07
If you indicated that you possess experience with vendor management, please explain your experience.
08
How many years of experience do you have in performing analysis and requirements gathering with customers?
- None
- Knowledge Only
- Less than 1 year
- 1 to 3 years
- More than 3 years
09
If you indicated that you possess analysis and requirements gathering experience or knowledge, please explain your experience.
10
How many years of experience do you have working with IT procurement projects (including ITNs, RFPs, & JECs)?
- None
- Knowledge Only
- Less than 1 year
- 1 to 3 years
- More than 3 years
11
If you indicated that you have experience working with IT procurement projects, please explain that experience.
12
How many years of experience do you have working with System Security Plans (gauging adherence to NIST 800-53)?
- None
- Knowledge Only
- Less than 1 year
- 1 to 3 years
- More than 3 years
13
If you indicated that you have experience working with System Security Plans, please explain that experience.
Required Question